IT Operator - Desktop Support - On Site

Page Mechanical Group, Inc.; Vienna (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking an IT Operator for Desktop Support to join their team on site in Vienna, Virginia. This position offers a fantastic opportunity to enhance your technical capabilities while delivering vital support to end users in a dynamic environment.

The ideal candidate should possess strong communication and customer service skills, along with the ability to troubleshoot hardware/software issues. Certifications such as CompTIA A+ and Microsoft 365 Certified are advantageous.

Qualifications

• 1-5 years of experience in IT support.
• Comfortable and adaptable in a fast-paced environment.
• Experience troubleshooting Windows endpoints.

Responsibilities

• Provide critical support to end users.
• Diagnose and resolve hardware and software issues.
• Utilize ticketing systems effectively.

Skills

Excellent communication skills

Excellent customer service skills

Ability to diagnose and resolve hardware/software issues

Basic networking knowledge (IP, DNS)

Experience with Microsoft M365

Education

CompTIA A+ Certification

Microsoft 365 Certified: Fundamentals Certification

Tools

ServiceNow

ConnectWise Remote Support Software

CyberArk Workforce Password Management Software

Job description

Location: Vienna, Virginia 22180

Work Arrangement: On Site

Experience Level: 1-5 years

Overview

Our client is seeking an IT Operator for Desktop Support to join their team on site in Vienna, Virginia. This role offers an excellent opportunity to grow your technical skills while providing critical support to end users in a fast-paced environment.

Description

Interpersonal/Communication

• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)

Experience

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to Have

• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.