IT Operations Team Lead – Enterprise Systems

Community Health Systems; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Community Health Systems in Franklin, TN, seeks a Supervisor IT to provide day-to-day leadership of a technical team supporting enterprise systems and services. You will drive operational stability, coach staff, and ensure service levels with a focus on reliable IT support and business impact.

The role entails coordinating work, monitoring performance, and promoting collaboration to deliver high-quality, customer-focused IT solutions in a fast-paced environment.

Qualifications

• Bachelor’s degree in IT, CS, or related field (or equivalent).
• 3–5 years in IT operations/engineering or related field.

Responsibilities

• Oversees daily team operations and helps ensure timely resolution of incidents, requests, and project assignments.
• Monitors workload, prioritizes tasks, and allocates resources to meet performance expectations.
• Coaches and mentors team members to strengthen technical and professional capabilities.
• Ensures adherence to IT policies, procedures, and service management standards.
• Collaborates with peers and stakeholders to support cross-functional initiatives and continuous improvement.
• Tracks and reports team metrics related to productivity, quality, and service delivery.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Team management

Communication

Prioritization

Problem solving

Education

Bachelor's degree in IT/CS or related field

Tools

Windows Server admin (AD/DNS/DHCP)

Cloud platforms (GCP, Azure)

Entra ID

Networking fundamentals

Job description

Community Health Systems in Franklin, TN, seeks a Supervisor IT to provide day-to-day leadership of a technical team supporting enterprise systems and services. You will drive operational stability, coach staff, and ensure service levels with a focus on reliable IT support and business impact.

The role entails coordinating work, monitoring performance, and promoting collaboration to deliver high-quality, customer-focused IT solutions in a fast-paced environment.