IT Operations Manager — Drive Tech for Care Delivery

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 71,000 - 85,000; Full time

Job summary

Behavioral Health Network is seeking an IT Manager to provide administrative and technical oversight of core technology operations, aligning IT with organizational needs. The role oversees service coordination, procurement, vendor relationships, asset and license controls, applications, and team performance.

You will lead IT activities for onboarding, manage procurement and licensing, supervise staff, and partner with senior IT leadership.

Qualifications

• High school diploma required; bachelor’s preferred.
• At least two years IT management experience or equivalent.
• Strong knowledge of networking, servers, virtualization, and VPN/LAN/WAN/WLAN.
• Experience supervising staff and building a collaborative team.
• Excellent customer service and change-management mindset.
• Proficient with Microsoft Office and Teams, Outlook, Excel.
• Experience with project-management systems and service-desk tools.

Responsibilities

• Coordinate IT activities for New Employee Orientation and collaborate with HR to ensure timely technology support.
• Manage IT appointment scheduling and monitor service volume, walk-ins, missed appointments, and related trends.
• Triage new technology requests, clarify business needs, and coordinate next steps.
• Oversee procurement for IT hardware, software, and services, including PO's, invoices, and supplier coordination.
• Supervise assigned staff by reviewing workloads and addressing performance issues.
• Maintain IT Teams channels, OneDrive resources, and password vault content.
• Develop technology-related content for BHN’s monthly employee newsletter.

Skills

IT management

Vendor management

Staff supervision

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Teams

Outlook

Excel

Vendor portals

Ticketing systems

Job description

Behavioral Health Network is seeking an IT Manager to provide administrative and technical oversight of core technology operations, aligning IT with organizational needs. The role oversees service coordination, procurement, vendor relationships, asset and license controls, applications, and team performance.

You will lead IT activities for onboarding, manage procurement and licensing, supervise staff, and partner with senior IT leadership.