Global IT Service Desk Specialist (Hybrid)

International Justice Mission; Virginia; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Commuter and parking benefits

Retirement benefit options

Paid leave and holidays

Job summary

International Justice Mission (IJM) is seeking a mid-level IT Operations & Support Associate (Service Desk) to provide Tier 1–2 support for IJM staff worldwide. You will troubleshoot Windows, macOS, 365 apps, and mobility devices, document issues, and mentor junior analysts.

The role is hybrid with onsite days and reports to the Director of IT Services. The ideal candidate has 3–5 years in IT support within a global setting, familiarity with ServiceNow, Entra ID, Intune, and Autopilot, and a

Qualifications

• 3–5 years of IT support experience in a global organization.
• Bachelor’s degree preferred in information technology or related field.
• Certification: CompTIA A+ or HDI preferred; ITIL Foundation preferred.
• Solid experience with ServiceNow or similar ITSM platform.
• Familiarity with Entra ID, Microsoft 365, and endpoint management.
• Experience supporting remote users and cloud-based apps.

Responsibilities

• Provide Tier 1–2 IT support to IJM staff globally.
• Troubleshoot hardware and software issues across Windows, MacOS, and mobile devices.
• Configure and deploy Windows and Mac hardware; manage user accounts in Entra ID.
• Document troubleshooting steps and resolutions in ServiceNow.
• Support and admin A/V systems and video conferencing tools.

Skills

IT support

Customer service

Troubleshooting

Endpoint management

Microsoft 365

Team collaboration

Education

Bachelor's degree in information technology

CompTIA A+ or HDI certification

ITIL Foundation certification

Tools

ServiceNow

Azure Entra ID / Active Directory

Microsoft Intune

Windows 11

Autopilot

Job description

International Justice Mission (IJM) is seeking a mid-level IT Operations & Support Associate (Service Desk) to provide Tier 1–2 support for IJM staff worldwide. You will troubleshoot Windows, macOS, 365 apps, and mobility devices, document issues, and mentor junior analysts.

The role is hybrid with onsite days and reports to the Director of IT Services. The ideal candidate has 3–5 years in IT support within a global setting, familiarity with ServiceNow, Entra ID, Intune, and Autopilot, and a