Global IT Operations & Support Pro (Hybrid)

International Justice Mission; Arlington (VA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Commuter benefits

Retirement options

Paid leave 23 days

Holidays and time off

Spiritual formation programs

Staff care resources

Job summary

International Justice Mission (IJM) in the United States invites an IT Operations & Support Associate (Service Desk) to join our Global Technology Services team. This mid-level role provides Tier 1–2 support to IJM staff worldwide, resolves complex technical issues, and mentors junior analysts.

The position is hybrid (onsite 3-4 days/week) and requires security clearance to work in the US. You will support Windows, macOS, MS 365, devices, and collaboration tools, document resolutions, and

Qualifications

• 3–5 years IT support experience in a global organization.
• Bachelor’s degree preferred; without degree, must hold CompTIA A+ or HDI certification.
• ITIL Foundation preferred.

Responsibilities

• Provide Tier 1 and 2 IT support to IJM staff globally.
• Troubleshoot hardware and software issues across Windows, macOS, and collaborations tools.
• Document troubleshooting steps and resolutions in ServiceNow.

Skills

Customer service

Troubleshooting

Technical communication

Team collaboration

Education

Bachelor's degree in IT

CompTIA A+ or HDI

ITIL Foundation

Tools

ServiceNow

Azure AD/Entra

Microsoft 365

Intune

Autopilot

Active Directory

Job description

International Justice Mission (IJM) in the United States invites an IT Operations & Support Associate (Service Desk) to join our Global Technology Services team. This mid-level role provides Tier 1–2 support to IJM staff worldwide, resolves complex technical issues, and mentors junior analysts.

The position is hybrid (onsite 3-4 days/week) and requires security clearance to work in the US. You will support Windows, macOS, MS 365, devices, and collaboration tools, document resolutions, and