IT Operations Specialist — Computer Associate

New York City Fire Department; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

New York City Fire Department seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology to provide first-level technical support and assist senior staff on mission-critical systems such as FireCAD and EMSCAD.

You will monitor hardware and software, perform routine tasks, and document incidents, ensuring timely escalation and clear records. A relevant certificate or degree with experience is required.

Qualifications

• Minimum qualifications include a technical certificate (675 hours) with 2 years of computer operations experience in large-scale networks or a 4-year degree with 3+ years in similar environments.
• Or a high school diploma with 4 years of related experience.
• Combination of education and experience accepted with limit that at least 2 years are in computer operations.

Responsibilities

• Provide first-level technical support to FDNY personnel and assist senior staff.
• Perform routine operational tasks to support FireCAD, EMSCAD, and other systems.
• Monitor hardware, software, peripherals, and applications; identify basic issues and perform initial troubleshooting.
• Escalate complex issues to Level 3 staff following escalation procedures.
• Maintain logs and documentation of all support activities, incidents, and resolutions.
• Assist in developing and maintaining operational templates, logs, and tracking documents.
• Act as the initial point of contact for incoming IT-related calls and requests.

Skills

Windows OS

OpenVMS

Microsoft Office

Networking fundamentals

Diagnostics tools (tracert, ping, ipcs

Communication skills

Customer service

CompTIA A+/Network+ (certs)

Education

Technical certificate in computer operations

Bachelor’s degree in related field

High school diploma with 4+ years experience

Tools

FireCAD/EMSCAD

Mainframe/multi-tiered envs

Job description

New York City Fire Department seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology to provide first-level technical support and assist senior staff on mission-critical systems such as FireCAD and EMSCAD.

You will monitor hardware and software, perform routine tasks, and document incidents, ensuring timely escalation and clear records. A relevant certificate or degree with experience is required.