IT Operations Specialist

nex; United States; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Hybrid work from San Jose

Flexible hours

Vacation policy

Hands-on with cutting-edge tech

Job summary

nex is seeking an IT Operations Specialist to run day-to-day IT at its San Jose headquarters, with remote support extending to a Hong Kong office. The role owns device lifecycle, workspace networking, and access provisioning, partnering with Information Security to keep a hybrid workforce productive and secure.

This execution-heavy role offers growth into strategy over time and requires coordinating across U.S., European, and Hong Kong time zones.

Qualifications

• 2–5 years of IT support, IT operations, or systems administration.
• Hands-on experience with MDM platforms such as Jamf or Intune.
• Working knowledge of Google Workspace admin and similar productivity suites.
• Familiarity with Wi-Fi, VPN, firewalls, and videoconferencing systems (e.g., Zoom Rooms).
• Experience with endpoint security tools and basic access-control administration including 2FA.
• Strong troubleshooting and service-oriented approach to internal IT support.
• Ability to work independently while coordinating with teams across US, Europe, and Hong Kong time zones.

Responsibilities

• Own the corporate device fleet from procurement through provisioning, maintenance, troubleshooting, resets, and redeployment.
• Administer access provisioning and security for less-sensitive systems, including admin lists and standard user access.
• Maintain endpoint security tools such as anti-virus and EDR, and help coordinate with InfoSec on policy.
• Run the San Jose office networking, server room, and videoconferencing infrastructure, and provide remote support for the Hong Kong office.
• Triage employee helpdesk tickets quickly and keep shared internal systems maintained for cross-functional use.
• Support business application procurement, contract negotiation, vendor coordination, and employee security training rollouts.

Skills

IT operations

Remote support

Time zone coordination

Tools

Jamf

Intune

Google Workspace

Zoom Rooms

Job description

Role overview

A consumer technology company focused on active-play family products is hiring an IT Operations Specialist to run day-to-day IT at its San Jose headquarters, with remote support extending to a Hong Kong office. The role owns device lifecycle, workspace networking, and access provisioning, partnering closely with the Information Security team to keep a hybrid workforce productive and secure. It is an execution-heavy operations role with room to grow into strategy over time.

Responsibilities

• Own the corporate device fleet from procurement through provisioning, maintenance, troubleshooting, resets, and redeployment
• Administer access provisioning and security for less-sensitive systems, including admin lists and standard user access
• Maintain endpoint security tools such as anti-virus and EDR, and help coordinate with InfoSec on policy
• Run the San Jose office networking, server room, and videoconferencing infrastructure, and provide remote support for the Hong Kong office
• Triage employee helpdesk tickets quickly and keep shared internal systems maintained for cross-functional use
• Support business application procurement, contract negotiation, vendor coordination, and employee security training rollouts

Requirements

• 2-5 years in IT support, IT operations, or systems administration
• Hands-on experience with an MDM platform such as Jamf or Intune
• Working knowledge of Google Workspace admin and similar productivity suites
• Familiarity with Wi-Fi, VPN, firewalls, and videoconferencing systems such as Zoom Rooms
• Experience with endpoint security tools and basic access-control administration including 2FA
• Strong troubleshooting skills and a service-oriented approach to internal IT support
• Comfort working independently while collaborating across U.S., European, and Hong Kong time zones

Nice to have

• Exposure to MDM or MAID tooling strategy, or Google Workspace planning, balancing security with operational efficiency
• Familiarity with access provisioning for more sensitive systems, including contributing to MFA or 2FA policy
• Background in business application procurement, contract negotiation, or vendor management
• Ownership of shared infrastructure such as cloud systems or data lakes, or customer-facing systems like e-commerce or corporate websites
• Experience supporting hybrid or multi-office environments, ideally in consumer tech, gaming, or hardware

Benefits and work setup

• Hybrid working from San Jose, California with annual salary in the USD 130,000-160,000 range
• Flexible working hours and vacation policy
• Product-driven culture that values individual growth and contributions
• Hands-on involvement with cutting-edge motion-gaming technology and family entertainment products