IT Operations & Security Lead

datakindinc; United States; Remote; USD 98,000 - 109,000; Full time

Benefits offered by this job

flexible paid time off

shared recharge days

meeting-free days

employer-paid medical, dental, and vis

wellness reimbursement

paid parental leave

annual professional developmentFunding

retirement plan with employer match

Job summary

DataKind is seeking an IT Operations Lead to own day-to-day IT operations and support security controls for a distributed organization. This hands-on role spans employee devices, accounts, software administration, user support, and compliance evidence, partnering with security leadership to keep systems reliable and demonstrate that controls are working.

Responsibilities include managing the device lifecycle, administering Google Workspace and SaaS tools, handling endpoint settings via MDM,

Qualifications

• 5+ years in IT operations or systems administration.
• Experience owning IT for an organization or office (≥2 years).
• Experience supporting a SOC 2 audit or comparable framework.
• Windows, macOS, IAM, endpoint management, SaaS administration; Linux preferred.
• Clear communication with non-technical colleagues and documenting processes.
• Interest in automation and AI tools to improve security monitoring.

Responsibilities

• Manage the employee device lifecycle: purchasing, setup, onboarding, offboarding, inventory and retirement.
• Administer Google Workspace and other SaaS tools, user accounts, permissions and access controls.
• Manage endpoint settings through MDM, including patching, encryption and configuration standards.
• Provide responsive helpdesk support and create self-service guides and operating procedures.
• Coordinate IT vendors, licenses and budgets, and flag renewal or cost decisions in advance.
• Maintain audit evidence, support cybersecurity assessments, help reduce vulnerabilities, and assist with incident triage and documentation.

Skills

IT operations

SOC 2 audit support

IAM

Endpoint management

SaaS administration

Windows

macOS

Linux

Communication

Documentation

Automation / AI tools

Tools

Google Workspace

MDM

Job description

Role overview

Own day-to-day IT operations while supporting security controls and audit readiness for a distributed organization. This hands-on role spans employee devices, accounts, software administration, user support, and compliance evidence, partnering with security leadership to keep systems reliable and demonstrate that controls are working.

Responsibilities

• Manage the employee device lifecycle, including purchasing, setup, onboarding and offboarding, inventory, and retirement.


• Administer Google Workspace and other SaaS tools, user accounts, permissions, and access controls.


• Manage endpoint settings through mobile device management, including patching, encryption, and configuration standards.


• Provide responsive helpdesk support and create self-service guides and operating procedures.


• Coordinate IT vendors, licenses, and budgets, and flag renewal or cost decisions in advance.


• Maintain organized audit evidence, support cybersecurity assessments, help reduce vulnerabilities, and assist with incident triage, escalation, and documentation.

Requirements

• 5+ years in IT operations or systems administration, including at least 2 years owning IT for an organization or office.


• Direct experience supporting a SOC 2 audit or comparable framework, including evidence collection and control operation.


• Working knowledge of Windows and macOS, identity and access management, endpoint management, and SaaS administration; Linux is preferred.


• Clear, patient communication with colleagues who are not technical.


• Good judgment in prioritizing competing support and compliance needs, and experience documenting processes.


• Interest in applying automation and AI tools to improve security monitoring, third-party risk work, or incident response.

Nice to have

• Experience with GRC software, security or administration certifications, HRIS-to-identity provisioning integrations, or building IT processes in a small or growing organization.

Benefits and work setup

Remote within the United States, with most working hours expected to fall between 8 a.m. and 6 p.m. Eastern Time.

Applicants need a U.S.-based permanent address and current authorization to work indefinitely without employer visa sponsorship.

The listed salary range is $98,000-$109,000 annually.

• flexible paid time off


• shared recharge days


• meeting-free days


• employer-paid medical, dental, and vision coverage for employees


• wellness reimbursement


• paid parental leave


• annual professional development funding


• a retirement plan with employer match