IT Operations Specialist

manpowe; Scottsdale (AZ); On-site; USD 59,000 - 84,000; Full time

Benefits offered by this job

Medical plans

Vision plan

HSA

FSA (Health) for medical expenses

Dependent care FSA

Job summary

Scottsdale, AZ-based IT Operations Specialist will shadow and document live operational workflows, dependencies, and system interactions to ensure seamless operations. You will map technical processes and identify bottlenecks to optimize performance.

Collaborate with Operations, DevOps, Infrastructure, and Engineering to streamline workflows; draft clear process documentation with improvement recommendations; communicate findings to both technical and non-technical stakeholders to drive action.

Qualifications

• Experience in a NOC/SOC/Operations Center or an equivalent 24x7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Strong technical documentation and analytical capabilities.
• Prior hands‑on collaboration with DevOps and Infrastructure teams to enhance workflows.

Responsibilities

• Shadow and document live operational workflows, dependencies, and system interactions to ensure seamless operations.
• Map technical processes and identify bottlenecks or inefficiencies to optimize system performance.
• Coordinate with cross-functional teams including Operations, DevOps, Infrastructure, and Engineering to streamline workflows.
• Draft clear and comprehensive process documentation along with improvement recommendations.
• Communicate findings effectively to both technical and non-technical stakeholders to facilitate understanding and action.

Skills

Analytical skills

Technical documentation

Cross-functional collaboration

Tools

Monitoring tools

Cloud diagnostics

Automation platforms

Job description

Scottsdale, AZ 85260

Job Title: IT Operations Specialist

Location: Scottsdale, AZ

Pay Range: $52/hour + Benefits

What's the Job?

• Shadow and document live operational workflows, dependencies, and system interactions to ensure seamless operations.
• Map technical processes and identify bottlenecks or inefficiencies to optimize system performance.
• Coordinate with cross-functional teams including Operations, DevOps, Infrastructure, and Engineering to streamline workflows.
• Draft clear and comprehensive process documentation along with improvement recommendations.
• Communicate findings effectively to both technical and non-technical stakeholders to facilitate understanding and action.

What's Needed?

• Experience in NOC/SOC/Operations Center or an equivalent 24x7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfortable collaborating with DevOps and Infrastructure teams to enhance operational workflows.
• Strong technical documentation and analytical capabilities.
• Prior hands‑on experience in at least two of the following areas: Windows workstation support, real‑time operations or command‑center environments, TCP/IP networking or systems administration, web application or infrastructure troubleshooting.

What's in it for me?

• Opportunity to work in a fast-paced, mission‑critical environment supporting real‑time systems.
• Engagement with a dynamic team focused on continuous improvement and operational excellence.
• Chance to develop and refine technical skills in a supportive setting.
• Work in a secure, on‑site facility that emphasizes safety and operational integrity.
• Be part of a forward‑thinking organization committed to innovation and excellence.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay