Systems Engineer

PTR Global; Tempe (AZ); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K contributions

PTO & sick leave

Job summary

PTR Global in Tempe, AZ is seeking an Infrastructure support specialist for a hybrid role (4 onsite days, 1 remote). The position is 18+ months with potential to extend or convert to full time.

You will join a Technology Operations team handling first-level infrastructure support and incident resolution across servers, hardware, storage and related components. Not a desktop or help desk role, focus on infrastructure.

Qualifications

• 2+ years of Systems Engineering experience or equivalent experience.
• Experience in a fast-paced incident management environment.
• Background in incident triage using ServiceNow for infrastructure support.

Responsibilities

• Join a Technology Operations team for first-level infrastructure support and incident resolution.
• Support enterprise server OS, hardware, storage and related infrastructure components.
• Handle break/fix troubleshooting with an infrastructure operations focus.
• Not a desktop support or help desk role; focus on infrastructure issues.

Skills

AI

Generative AI

Backups

IT Infrastructure

PowerShell

Problem Solving

Red Hat Linux

ServiceNow

Unix/Linux

VMware

Windows Server

Job description

Job Title and Details

JobTitle: Infrastructure support Location: Tempe, AZ (Hybrid, 4Days onsite and 1Day Remote) Duration: 18+ Months (Possible to extend or convert to Full Time)

Job Description

• This candidate will join a Technology Operations team responsible for first-level infrastructure support and incident resolution.
• The role supports enterprise server operating systems, hardware platforms, storage technologies, and related infrastructure components.
• Priority should be given to candidates with a strong infrastructure operations background and demonstrated break/fix troubleshooting experience.
• This is not a desktop support or a help desk support role.
• Please do not send candidates resumes over with those roles as their primary experience.

Skills

Category | Name | Required | Importance | Experience xms-USIT AI No 7 < 1 Year xms-USIT Backups No 5 1 - 2 Years xms-USIT generative AI No 7 < 1 Year xms-USIT IT Infrastructure No 1 2 - 4 Years xms-USIT Powershell No 6 < 1 Year xms-USIT Problem Solving No 1 2 - 4 Years xms-USIT Red Hat Linux No 2 2 - 4 Years xms-USIT ServiceNOW No 7 < 1 Year xms-USIT Unix/Linux No 2 2 - 4 Years xms-USIT VMware No 3 4 Years xms-USIT Windows Server No 2 2 - 4 Years

Contingent Resource Assignment

• Participate in low to moderately complex initiatives and identify opportunities for process improvements within Systems Operations Engineering.
• Review and analyze basic or tactical Systems Operations Engineering assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Systems Operations Engineering.

Required Qualifications

• 2 plus years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Reminder

• This is NOT a desktop support role.
• Candidates should have experience in a fast paced, incident management ticket management environment.
• Experience with incident triage using a Service Now incident queue to support service operator systems, storage and distribute infrastructure from a hardware standpoint.
• Location: Tempe, AZ location to accommodate extended hours.
• Work Schedule: 4 day work week: Wednesday to Saturday - 2 (8 hour shifts) and 2 (12 hour shifts). Or 4 (10 hour shifts Wednesday to Saturday); Hybrid schedule: 3 days/week onsite.

Sample Resume Details

• Daily provisioning of Windows/Linux OS installations on servers requested by internal app teams (ESXi/Physical).
• Extensive creation of documentation (Confluence) for daily routine “workflows” to train and establish context with other teams, as well as highlight “pain points” that should be targeted as needing to be automate other team(s).

Accomplishments

• Undertook a heavy documentation effort to get all “day-to-day” provisioning requests documented in internal knowledge base, drastically helping on new staff member training and troubleshooting with other teams involved.
• Was able to automate a previous provisioning process for backups required in some environments via PowerShell.
• Now able to install and reconfigure NICs, NetBackup clients and misc. OS changes (e.g. Disk/Group changes)

Pay Range

Pay Range: $40- $42

Benefits

Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.