IT Operations & Services Coordinator

Rome Floyd Chamber; Rome, Northern (GA, KY); Hybrid; USD 44,000 - 60,000; Full time

Job summary

Georgia Highlands College in Rome, GA is seeking an Operations and Support Specialist for the Information Technology Division. You will coordinate front‑office functions, assist with procurement and budgeting, manage communications, and serve as a customer‑focused resource for faculty, staff, students, and guests seeking technology assistance.

Responsibilities include purchasing processes, budget tracking, asset management, help desk support, and reporting.

Qualifications

• Associate degree with 1 year of relevant experience; or high school diploma with 3 years of directly related experience; or an equivalent combination of education and experience.
• Strong organizational, interpersonal, and communication skills.
• Authorized to work in the United States.

Responsibilities

• Coordinate purchasing, procurement, and payment processes for IT in accordance with policies.
• Assist CIO and IT leadership with budget administration, including expenditure tracking and reporting.
• Maintain technology asset management records and software licensing.
• Serve as primary front-desk contact for IT; answer calls, respond to emails, greet visitors.
• Provide first-tier help desk support for basic IT issues and service requests.
• Prepare and maintain reports, spreadsheets, and other documents.

Skills

Organizational skills

Interpersonal communication

Customer service

Time management

Attention to detail

Education

Associate's degree in related field

High school diploma or GED with experience

Tools

Office productivity tools

Service desk software

Budgeting software

Job description

Georgia Highlands College in Rome, GA is seeking an Operations and Support Specialist for the Information Technology Division. You will coordinate front‑office functions, assist with procurement and budgeting, manage communications, and serve as a customer‑focused resource for faculty, staff, students, and guests seeking technology assistance.

Responsibilities include purchasing processes, budget tracking, asset management, help desk support, and reporting.