Tech Operations & Support Specialist

Georgia Highlands College; Rome (GA); Presencial; USD 47 000 - 57 000; Tempo integral

Resumo da oferta

Georgia Highlands College is seeking an IT Operations and Support Specialist at the Floyd Campus to coordinate front-office IT functions, assist with procurement and budgets, and provide customer-focused tech assistance to faculty, staff, students, and guests. Responsibilities include purchasing, asset management, helpdesk duties, and reporting.

A related degree with experience or a high school diploma with multiple years in the field is required, with US work authorization and potential travel

Qualificações

• Associate's degree in a related field plus 1 year of relevant experience, or high school diploma/GED plus 3 years of related experience, or an equivalent combination.
• Strong organizational, interpersonal, and communication skills.
• Authorized to work in the United States.
• Ability to report to assigned work locations and travel to other campuses as needed.
• GHC purchasing card requires a credit check.

Responsabilidades

• Coordinate purchasing, procurement, and payment processes for IT per institutional policies.
• Assist CIO and IT leadership with budget administration: tracking, reconciliation, reporting, and documentation.
• Maintain purchasing documentation with Business Office and manage IT asset records.
• Serve as primary front-desk contact for IT; handle calls, emails, and visitor inquiries.
• Provide first-tier helpdesk support for basic IT issues and service request routing.
• Prepare reports, spreadsheets, and correspondence; support research and project coordination.
• Maintain professionalism, confidentiality, and customer service in all interactions.

Conhecimentos

Organizational skills

Interpersonal skills

Communication skills

Formação académica

Associate's degree

High school diploma/GED

Descrição da oferta de emprego

Georgia Highlands College is seeking an IT Operations and Support Specialist at the Floyd Campus to coordinate front-office IT functions, assist with procurement and budgets, and provide customer-focused tech assistance to faculty, staff, students, and guests. Responsibilities include purchasing, asset management, helpdesk duties, and reporting.

A related degree with experience or a high school diploma with multiple years in the field is required, with US work authorization and potential travel