IT Operations Project Coordinator / Analyst

Beacon Hill; Orlando (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Beacon Hill is seeking a junior IT Operations Project Coordinator/Analyst to support a 24/7 Technology Operations Center. The role focuses on coordination and analysis rather than senior project management, with emphasis on ITIL incident, problem, and change processes.

You will assist with international operational transitions, track milestones, and prepare status reports while ensuring effective communication across the NOC, Service Desk, and other teams.

Qualifications

• Hands-on experience in a NOC, Service Desk, Command Center, Incident Management, or IT Operations environment.
• Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience coordinating projects, operational workstreams, schedules, action items, risks, and dependencies.
• Familiarity with major incident response, escalations, post-incident reviews, and root-cause follow-up.
• Experience using Jira, Jira Service Management, ServiceNow, or a comparable ITSM platform.
• Strong stakeholder coordination, meeting facilitation, and follow-up skills.
• Ability to prepare clear status reports, presentations, dashboards, and operational documentation.
• Strong organizational, analytical, and written and verbal communication skills.

Responsibilities

• Coordinate IT Operations projects and initiatives, including an international operational transition.
• Serve as a central point of contact for requests, priorities, schedules, action items, and project updates.
• Gather requirements, document scope, identify impacted teams, and coordinate resources and timelines.
• Track milestones, risks, dependencies, decisions, and outstanding deliverables.
• Review overnight incidents, major outages, escalations, and unresolved operational issues.
• Verify that open incidents have assigned owners and are progressing toward resolution.
• Support Incident Management leaders in identifying operational risks and escalating critical issues.
• Assist with Major Incident Reviews and Post-Incident Reviews.
• Track root-cause investigations, corrective actions, Problem Records, and Change Requests through closure.
• Help improve ITIL-based Incident, Problem, and Change Management workflows.
• Coordinate on-call schedules, escalation paths, and major incident response procedures.
• Prepare project and operational status reports for stakeholders and leadership.
• Identify process, documentation, or tool inefficiencies and recommend practical improvements.
• Maintain accurate project documentation and support a smooth handoff of open work.

Skills

ITIL knowledge

NOC experience

Incident management

Change management

Jira/JSM

ServiceNow

Stakeholder coordination

Status reporting

Power BI

International transitions

Education

Bachelor's degree or equivalent in business/IS/tech

Tools

Jira

Jira Service Management

ServiceNow

Job description

IT Operations Project Coordinator / Analyst

Position Summary

Seeking a junior-level IT Operations Project Coordinator/Analyst to support projects and operational initiatives within a 24/7 Technology Operations Center. This is a coordination and analysis role not a senior Project Manager position.

The ideal candidate will have strong ITIL knowledge

and experience supporting a Network Operations Center (NOC), Service Desk, Command Center, Incident Management team, or similar IT Operations environment. The role will help coordinate an international operations transition and several smaller initiatives.

Must-Have Qualifications

• Hands-on experience in a NOC, Service Desk, Command Center, Incident Management, or IT Operations environment.
• Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience coordinating projects, operational workstreams, schedules, action items, risks, and dependencies.
• Familiarity with major incident response, escalations, post-incident reviews, and root-cause follow-up.
• Experience using Jira, Jira Service Management, ServiceNow, or a comparable ITSM platform.
• Strong stakeholder coordination, meeting facilitation, and follow-up skills.
• Ability to prepare clear status reports, presentations, dashboards, and operational documentation.
• Strong organizational, analytical, and written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, 24/7 operations environment.
• Comfortable working at the process, analysis, and coordination level; deep engineering expertise is not required.

Key Responsibilities

• Coordinate IT Operations projects and initiatives, including an international operational transition.
• Serve as a central point of contact for requests, priorities, schedules, action items, and project updates.
• Gather requirements, document scope, identify impacted teams, and coordinate resources and timelines.
• Track milestones, risks, dependencies, decisions, and outstanding deliverables.
• Review overnight incidents, major outages, escalations, and unresolved operational issues.
• Verify that open incidents have assigned owners and are progressing toward resolution.
• Support Incident Management leaders in identifying operational risks and escalating critical issues.
• Assist with Major Incident Reviews and Post-Incident Reviews.
• Track root-cause investigations, corrective actions, Problem Records, and Change Requests through closure.
• Help improve ITIL-based Incident, Problem, and Change Management workflows.
• Coordinate on-call schedules, escalation paths, and major incident response procedures.
• Prepare project and operational status reports for stakeholders and leadership.
• Identify process, documentation, or tool inefficiencies and recommend practical improvements.
• Maintain accurate project documentation and support a smooth handoff of open work.

Preferred Qualifications

• Experience supporting international or multi-region operational transitions.
• Experience with operational governance and service management reporting.
• Familiarity with Power BI or another reporting and dashboard tool.
• ITIL Foundation, Certified ScrumMaster, or similar certification.
• Experience working with both Agile and Waterfall delivery methods.

Education and Experience

• Approximately 2-4 years of experience in IT Operations, service management, project coordination, or business/operations analysis.
• Bachelor's degree in business, information systems, technology, or a related discipline or equivalent practical experience.

Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.