IT Operations & Process Improvement Analyst

Kaeppel Consulting, LLC; Erie (Erie County); On-site; USD 55,000 - 85,000; Full time

Job summary

Kaeppel Consulting, LLC is seeking an IT Operations Analyst to support a client in Erie, PA. The role involves administrative and operational support under ATSS administrators and leadership, focusing on ServiceNow requests, asset management, and network/system administration.

The successful candidate will login to servers and devices for configuration, backups, firmware and software updates, and create backup configurations and documentation.

Qualifications

• Familiarity with Service Now Requests and intake.
• Familiarity with Infoblox, Asset Management.
• Familiarity with general networking & Systems Administration.
• Login into servers, network devices, and software to perform: Configuration, Backups, Firmware updates, Software updates, Create backup configuration files, Documentation.

Responsibilities

• Under close supervision, review, analysis and optimization of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.
• Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Participates in the development of future business processes needed to support new products and/or services.
• Documents future processes to determine how to proactively improve current business for the development of future procedures and models.

Skills

ServiceNow familiarity

Infoblox familiarity

Asset management

Networking

Systems administration

Server login and management

Tools

ServiceNow

Infoblox

Job description

Kaeppel Consulting, LLC is seeking an IT Operations Analyst to support a client in Erie, PA. The role involves administrative and operational support under ATSS administrators and leadership, focusing on ServiceNow requests, asset management, and network/system administration.

The successful candidate will login to servers and devices for configuration, backups, firmware and software updates, and create backup configurations and documentation.