IT Operations Analyst

Kaeppel Consulting; Erie (Erie County); On-site; USD 52,000 - 76,000; Full time

Job summary

Kaeppel Consulting is seeking 3 IT Operations Analysts for an on-site one-year engagement in Erie, PA. Responsibilities include handling administrative and operational support under supervision of ATSS administrators and leadership, with focus on standard IT tasks and documentation.

The role covers asset management, network/server configuration, backups, firmware/software updates, and SOP/process document collaboration with CP&M teams. Strong collaboration and documentation skills are essential.

Qualifications

• Familiarity with Service Now Requests and intake.

Responsibilities

• Admin and operational support under supervision.
• Configure and troubleshoot network devices and servers.
• Handle asset lifecycle duties and procurement workflows.

Skills

ServiceNow

Infoblox

Asset Management

Networking

Systems Administration

Job description

Kaeppel Consulting is in immediate need of 3 IT Operations Analysts to support one of our preferred clients on-site in Erie, PA. The anticipated duration of this position is one year. Contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership.

Skill Sets Needed

• Familiarity with Service Now Requests and intake
• Familiarity with Infoblox, Asset Management
• Familiarity with general networking & Systems Administration
• Login into servers, network devices, and software to perform:
  • Configuration
  • Backups
  • Firmware updates
  • Software updates
  • Create backup configuration files
  • Software installation
  • Documentation
• Configure & Troubleshoot Network:
  • Devices
  • Servers
  • Client Application
  • Application specific workstations
• Point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments with creating SOPs & Process Documents

Asset Management

• Configure and prepare assets for deployment
• Support asset procurement, receiving, and inventory processes
• Maintain asset lifecycle documentation
• Assist with asset decommissioning and disposal activities

Administrative Operations

• Submit and track move, add, and change requests
• Perform recurring maintenance activities
• Execute documentation audits and remediation efforts
• Maintain operational records and task tracking

Support Services

• Provide administrative "hands-and-feet" support
• Deliver departmental Tier 1 application support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed

Operational Excellence

• Support preventative maintenance initiatives
• Assist with compliance-related activities
• Contribute to documentation and process improvement efforts
• Support knowledge management and cross-training initiatives

Under close supervision, this individual is responsible for the review, analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes. Duties and Responsibilities Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement. Participates in the development of future business processes needed to support new products and/or services. Documents future processes to determine how to proactively improve current business for the development of future procedures and models. Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations. Generates and compiles reports, complete with recommended improvements to business processes and operational procedures. Assists in building the business case for a process or system change and provides input into the change management and implementation.