IT Operations & Onboarding Specialist

South College; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Analyst to lead onboarding and offboarding, manage IT assets and licenses, and optimize procurement workflows. The role involves cross‑department collaboration to ensure secure, efficient IT operations across all campuses and online platforms.

The ideal candidate brings five years in IT operations or related roles, strong vendor management, and a proactive approach to documentation and cost control.

Qualifications

• Bachelor's degree in information technology or related field preferred.
• Five years of IT operations, procurement, project management, or related experience.
• Experience with IT service desk or similar role is desirable.

Responsibilities

• Own the IT onboarding and offboarding process, including hardware, accounts, and documentation.
• Collaborate with departments to ensure onboarding/offboarding efficiency.
• Maintain inventory of IT assets (hardware, software, peripherals).
• Manage software approval workflow and related documentation.
• Manage lifecycle of technology assets from procurement to decommissioning.
• Own IT software license management, renewals, compliance, and vendor coordination (Zoom, Microsoft, Adobe).
• Manage IT vendor relationships.
• Monitor IT costs for services, hardware, and software to ensure budgeting accuracy.
• Maintain comprehensive IT documentation for systems, processes, and standards.
• Oversee IT software/hardware procurement processes from requests to purchasing.
• Coordinate Software Approval with stakeholders and IT leadership.
• Support IT initiatives to ensure consistent standards across operations.
• Collaborate with IT staff and stakeholders for accurate information and reliable service.
• Complex cognitive activities
• Advanced verbal and written communication in stressful situations
• Fast-paced environment requiring quick adaptation.

Skills

Onboarding & offboarding

Inventory management

Software license management

Vendor management

Documentation

Complex cognitive tasks

Stakeholder communication

Education

Bachelor's degree in information technology / Computer Science

Tools

Zoom

Microsoft

Adobe

Job description

South College is seeking an IT Analyst to lead onboarding and offboarding, manage IT assets and licenses, and optimize procurement workflows. The role involves cross‑department collaboration to ensure secure, efficient IT operations across all campuses and online platforms.

The ideal candidate brings five years in IT operations or related roles, strong vendor management, and a proactive approach to documentation and cost control.