IT Analyst

South College; Knoxville (TN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Zusammenfassung

South College is seeking an IT Analyst to lead onboarding and offboarding, manage IT assets and licenses, and optimize procurement workflows. The role involves cross‑department collaboration to ensure secure, efficient IT operations across all campuses and online platforms.

The ideal candidate brings five years in IT operations or related roles, strong vendor management, and a proactive approach to documentation and cost control.

Qualifikationen

• Bachelor's degree in information technology or related field preferred.
• Five years of IT operations, procurement, project management, or related experience.
• Experience with IT service desk or similar role is desirable.

Aufgaben

• Own the IT onboarding and offboarding process, including hardware, accounts, and documentation.
• Collaborate with departments to ensure onboarding/offboarding efficiency.
• Maintain inventory of IT assets (hardware, software, peripherals).
• Manage software approval workflow and related documentation.
• Manage lifecycle of technology assets from procurement to decommissioning.
• Own IT software license management, renewals, compliance, and vendor coordination (Zoom, Microsoft, Adobe).
• Manage IT vendor relationships.
• Monitor IT costs for services, hardware, and software to ensure budgeting accuracy.
• Maintain comprehensive IT documentation for systems, processes, and standards.
• Oversee IT software/hardware procurement processes from requests to purchasing.
• Coordinate Software Approval with stakeholders and IT leadership.
• Support IT initiatives to ensure consistent standards across operations.
• Collaborate with IT staff and stakeholders for accurate information and reliable service.
• Complex cognitive activities
• Advanced verbal and written communication in stressful situations
• Fast-paced environment requiring quick adaptation.

Kenntnisse

Onboarding & offboarding

Inventory management

Software license management

Vendor management

Documentation

Complex cognitive tasks

Stakeholder communication

Ausbildung

Bachelor's degree in information technology / Computer Science

Tools

Zoom

Microsoft

Adobe

Jobbeschreibung

Description

IT Analyst

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

11 Campuses

Competency Based Education

Online

IT Analyst Responsibilities:

• Own the IT onboarding and offboarding process, ensuring new employees receive the required hardware, technology, accounts, and documentation.
• Collaborate with all relevant departments to ensure the onboarding and offboarding processes are efficient.
• Maintain a complete and accurate inventory of institutional IT assets, including hardware, software, and peripherals.
• Manage software approval workflow and associated documentation.
• Manage lifecycle processes for all technology assets, including procurement, deployment, replacement, and decommissioning.
• Own all software license management activities, including renewal tracking, compliance oversight, and vendor coordination. (Zoom, Microsoft, Adobe)
• Manage IT vendor relationships.
• Manage and monitor IT costs for all IT services, hardware, and software to ensure financial accountability and budgeting accuracy.
• Own the IT documentation process by creating, updating, and maintaining comprehensive documentation for systems, processes, and institutional IT standards.
• Own the IT software and hardware procurement process, including requests, approvals, purchasing coordination, and tracking.
• Own the Software Approval process, coordinating with requestors, IT leadership, and functional stakeholders to evaluate, approve, and document software solutions.
• Support IT initiatives and projects assigned to ensure consistent standards across all technological operations.
• Collaborate with IT staff and institutional stakeholders to ensure accurate information, consistent processes, and reliable service delivery.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education:

• Bachelor's degree in information technology, Computer Science, or a related field preferred.

Experience:

• Five years of proven experience in IT operations, IT procurement, IT project management, IT service desk, or a related role