IT Analyst

South College; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) with Employer Contribution

Job summary

South College in Knoxville, TN, is seeking an IT Analyst to own onboarding and offboarding processes, ensure accurate IT asset inventories, and manage software licenses and procurement. The role partners with multiple departments to streamline operations and maintain documentation.

The successful candidate will have a Bachelor's in IT/CS and at least five years in IT operations or related roles, with strong vendor management and budgeting experience.

Qualifications

• Bachelor's degree in information technology, CS, or a related field.
• Minimum five years of IT operations/procurement/project management/service desk experience.
• Experience with software license management and vendor coordination is required.

Responsibilities

• Own onboarding and offboarding, ensuring hardware, accounts, and docs are prepared.
• Collaborate with departments to optimize onboarding/offboarding processes.
• Maintain inventory of IT assets including hardware and software.
• Manage software approval workflow and documentation.
• Oversee lifecycle of technology assets from procurement to decommissioning.
• Lead software license management, renewals, and vendor coordination.
• Manage IT vendor relationships and costs for accountability.
• Create and maintain IT documentation and standards.
• Own software/hardware procurement requests and approvals.

Skills

Onboarding & offboarding

Inventory management

Software license management

Vendor management

Procurement & budgeting

Technical documentation

Cross-functional collaboration

Effective communication

Education

Bachelor's degree in IT/CS

Tools

Zoom

Microsoft

Adobe

Job description

Description

IT Analyst

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

11 Campuses

Competency Based Education

Online

IT Analyst Responsibilities:

• Own the IT onboarding and offboarding process, ensuring new employees receive the required hardware, technology, accounts, and documentation.
• Collaborate with all relevant departments to ensure the onboarding and offboarding processes are efficient.
• Maintain a complete and accurate inventory of institutional IT assets, including hardware, software, and peripherals.
• Manage software approval workflow and associated documentation.
• Manage lifecycle processes for all technology assets, including procurement, deployment, replacement, and decommissioning.
• Own all software license management activities, including renewal tracking, compliance oversight, and vendor coordination. (Zoom, Microsoft, Adobe)
• Manage IT vendor relationships.
• Manage and monitor IT costs for all IT services, hardware, and software to ensure financial accountability and budgeting accuracy.
• Own the IT documentation process by creating, updating, and maintaining comprehensive documentation for systems, processes, and institutional IT standards.
• Own the IT software and hardware procurement process, including requests, approvals, purchasing coordination, and tracking.
• Own the Software Approval process, coordinating with requestors, IT leadership, and functional stakeholders to evaluate, approve, and document software solutions.
• Support IT initiatives and projects assigned to ensure consistent standards across all technological operations.
• Collaborate with IT staff and institutional stakeholders to ensure accurate information, consistent processes, and reliable service delivery.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education:

• Bachelor's degree in information technology, Computer Science, or a related field preferred.

Experience:

• Five years of proven experience in IT operations, IT procurement, IT project management, IT service desk, or a related role