IT Operations Manager - TS/SCI, 24/7 Enterprise Uptime

General Dynamics IT; Herndon (VA); On-site; USD 162,000 - 219,000; Full time

Job summary

General Dynamics IT is seeking an IT Operations Manager in Herndon, VA to oversee 24/7 IT operations and ensure high availability across all service towers. You will lead incident response, triage, root-cause analysis, and actions to improve reliability and performance.

The role requires eight+ years across IT disciplines, proficiency in security operations, and the ability to partner with engineering teams to implement upgrades while maintaining compliance with RMF and SLAs.

Qualifications

• Eight (8) years of experience across multiple IT disciplines such as systems, networks, and security.
• Experience leading IT operations, incident response, and service improvement initiatives.
• US Citizenship is required for this role.

Responsibilities

• Lead day-to-day IT operations for 24/7/365 availability across service towers.
• Direct the response to outages, incidents, triage, escalation, and root-cause analysis.
• Coordinate upgrades, maintenance windows and new technologies with engineering teams.

Skills

Collaboration

Emerging Technologies

Information Technology Operations

Service Improvement

Job description

General Dynamics IT is seeking an IT Operations Manager in Herndon, VA to oversee 24/7 IT operations and ensure high availability across all service towers. You will lead incident response, triage, root-cause analysis, and actions to improve reliability and performance.

The role requires eight+ years across IT disciplines, proficiency in security operations, and the ability to partner with engineering teams to implement upgrades while maintaining compliance with RMF and SLAs.