Network Operations Manager- TS/SCI w/poly

General Dynamics IT; Herndon (VA); On-site; USD 162,000 - 219,000; Full time

Job summary

General Dynamics IT is seeking an IT Operations Manager in Herndon, VA to oversee 24/7 IT operations and ensure high availability across all service towers. You will lead incident response, triage, root-cause analysis, and actions to improve reliability and performance.

The role requires eight+ years across IT disciplines, proficiency in security operations, and the ability to partner with engineering teams to implement upgrades while maintaining compliance with RMF and SLAs.

Qualifications

• Eight (8) years of experience across multiple IT disciplines such as systems, networks, and security.
• Experience leading IT operations, incident response, and service improvement initiatives.
• US Citizenship is required for this role.

Responsibilities

• Lead day-to-day IT operations for 24/7/365 availability across service towers.
• Direct the response to outages, incidents, triage, escalation, and root-cause analysis.
• Coordinate upgrades, maintenance windows and new technologies with engineering teams.

Skills

Collaboration

Emerging Technologies

Information Technology Operations

Service Improvement

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

• Skills: Collaboration, Emerging Technologies, Information Technology Operations, Service Improvement
• Service Level Agreement (SLA) Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter. Lead day‑to‑day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers. Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions. Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption. Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives. Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery. Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements. Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices. Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes.

Required Experience :

• Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud)
• Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance.
• Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments.
• Four (4) years of experience troubleshooting of multi-segmented complex systems.
• Active TS/SCI w/poly clearance

Desired qualifications:

• Master's Degree in an Information Technology field
• Eight (8) years of experience within a classified environment
• Current certifications in CISSP and/or ITIL
• Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation.
• Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions.

Salary range:

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Herndon - 13857 Mclearen Road (VAS091)

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By pro