IT Operations Manager — Retail & Security

Goodwill Gulf Coast; Mobile (AL); On-site; USD 36,000 - 51,000; Full time

Job summary

Goodwill Gulf Coast in Mobile, AL is seeking an Information Technology Manager to oversee IT services across retail, programs, and administration. You will lead the IT department, supervise staff, manage vendors, and align technology with mission goals.

The role emphasizes reliable systems, strong internal customer service, budgeting, and continuous improvement, including POS reliability and cybersecurity adherence.

Qualifications

• Minimum 5+ years IT experience with leadership responsibilities.
• Experience supporting retail POS environments preferred.
• Strong customer service and communication skills.

Responsibilities

• Supervise, train, assign work to, and evaluate staff.
• Set daily and long-term IT priorities to ensure support.
• Oversee helpdesk use, docs, and escalation processes.
• Coach staff for excellent internal customer service.
• Manage IT budgets, purchasing, and lifecycle planning.
• Oversee IT assets, vendors, and contract management.
• Ensure security, patching, and compliance standards.

Skills

Leadership

IT leadership

Customer service

Prioritization

Cybersecurity basics

Education

High school diploma + 5+ years IT experience

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft 365

Active Directory

Retail POS systems

IT budgeting

Job description

Goodwill Gulf Coast in Mobile, AL is seeking an Information Technology Manager to oversee IT services across retail, programs, and administration. You will lead the IT department, supervise staff, manage vendors, and align technology with mission goals.

The role emphasizes reliable systems, strong internal customer service, budgeting, and continuous improvement, including POS reliability and cybersecurity adherence.