IT Operations Manager: Lead Reliable IT Services

Xcel Energy; Fort Snelling Unorganized Territory (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care FSA

Health Savings Account (HSA)

Transportation Reimbursement Account

Short-term disability (STD)

Long-term disability (LTD)

Employee Assistance Program (EAP)

Tuition reimbursement

Transit programs

Pension

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Job summary

Xcel Energy is seeking an IT Operations Manager to lead operational IT services, manage SLAs, and coach a team across a multi-state footprint. The role emphasizes cross-organizational coordination, cost control, and risk reporting. Hybrid work is supported, with onsite presence as needed for collaboration and continuity.

The successful candidate will drive process improvements, manage staff development, and serve as escalation for outages and problems while aligning with IT strategy and budgets.

Qualifications

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Proficient experience and knowledge of the OSI Model.
• Demonstrated experience effectively managing system or equipment change deployment.
• Experience in the use of system monitoring tools.
• Strong time management skills, technical aptitude and analytical abilities.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Responsibilities

• Maintain and enforce support procedures and knowledge base.
• Oversee performance of services and report outcomes.
• Lead cross-organizational improvements and escalations.
• Forecast and manage expenses to budget.

Skills

Leadership

Communication

ITIL familiarity

Cross-functional collaboration

Budgeting

Education

Bachelor's degree or 4 years experience

Tools

System monitoring tools

Change deployment experience

Job description

Xcel Energy is seeking an IT Operations Manager to lead operational IT services, manage SLAs, and coach a team across a multi-state footprint. The role emphasizes cross-organizational coordination, cost control, and risk reporting. Hybrid work is supported, with onsite presence as needed for collaboration and continuity.

The successful candidate will drive process improvements, manage staff development, and serve as escalation for outages and problems while aligning with IT strategy and budgets.