IT Operations Manager

Xcel Energy Services Inc; Minneapolis (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO

Job summary

Xcel Energy in Minneapolis, MN is seeking an IT Operations Manager to lead day-to-day IT service delivery and cross-functional teams across multiple sites.

You will own operational SLAs, coordinate changes, coach staff, manage budgets, and drive continuous improvement while aligning with ITIL practices and enterprise goals.

Qualifications

• Bachelor's degree in technology, science, business or related field or 4 years of equivalent experience.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills across organizational levels.
• Familiarity with ITIL and/or formal service management practices.
• Experience in using system monitoring tools.

Responsibilities

• Maintain and enforce support procedures.
• Oversee, measure and assess performance of services provided by the team.
• Lead staff and managed contractors and coordinate cross-site effort.
• Provide expert domain knowledge and stay current with trends.

Skills

Communication skills

Time management

Analytical abilities

Relationship management

OSi model knowledge

Education

Bachelor's degree in Technology, Science, Business or related field

Tools

System monitoring tools

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

The IT Operations Manager is responsible for operational IT services and corresponding SLAs pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They manage cost of the operation, report operational risks, and support service restoration.

Essential Responsibilities

Operations Management

• Maintain and enforce support procedures.
• Maintain IT knowledge base information.
• Oversee, measure and assess performance of services provided by the team.
• Report performance outcomes and risks, with recommended actions.
• Lead efforts to identify and deploy continuous process improvement.
• Serve as an escalation point for service and/or problem resolution.
• Forecast and manage expenses to budget.

Leadership

• Lead and manage the performance and development of staff.
• Lead priorities and manage work performance of staff and managed contractors.
• Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.

Service Lifecycle

• Manage demand for services as it pertains to IT Strategic priorities.
• Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.

Subject Matter Expert

• Provide expert working knowledge of respective domain to team.
• Stays abreast of industry and technology trends.

Minimum Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Proficient experience and knowledge of the OSI Model.
• Demonstrated experience effectively managing system or equipment change deployment.
• Experience in the use of system monitoring tools.
• Strong time management skills, technical aptitude and analytical abilities.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements

• Demonstrates strong decision-making skills by identifying solutions that best support the team while improving efficiency and overall effectiveness.
• Effectively executes senior leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.

Our Culture

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values Connected, Committed, Trustworthy, Safe

Our Employee Commitments Work that makes a difference

A team you can count of Opportunities to grow Rewards that help you thrive

Non-Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 11/03/26

EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

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You. Us. Together.

At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.