IT Operations Manager

Xcel Energy; Minneapolis (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Pension

401(k) plan

Paid time off (PTO)

Holidays

Parental Leave

Tuition reimbursement

Transit programs

Job summary

Xcel Energy in Minneapolis, MN, is hiring an IT Operations Manager to lead the day-to-day IT services for their domain. This role oversees cross-organizational efforts, coaches teams through outages, and manages costs while ensuring service restoration and adherence to SLAs.

The position requires strong leadership, stakeholder management, and a deep understanding of ITIL practices, OSI model knowledge, and change deployment processes.

Qualifications

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Familiarity with ITIL and/or other formal service management practices.

Responsibilities

• Maintain and enforce support procedures.
• Oversee, measure and assess performance of services provided by the team.
• Forecast and manage expenses to budget.
• Lead and develop staff and contractors across multiple sites.

Skills

Leadership

Communication

Relationship management

Collaboration

Analytical abilities

System monitoring tools

Education

Bachelor's degree in Technology, Science, Business or related field

Tools

System monitoring tools

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.Position SummaryThe IT Operations Manager is responsible for operational IT services and corresponding SLAs pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They manage cost of the operation, report operational risks, and support service restoration.Essential ResponsibilitiesOperations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trendsMinimum RequirementsBachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.Four years of prior people leadership experience.Seven years of related functional experience.Excellent communication skills, effective with varying organizational levels and skill sets.Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.Proficient experience and knowledge of the OSI Model.Demonstrated experience effectively managing system or equipment change deployment.Experience in the use of system monitoring tools.Strong time management skills, technical aptitude and analytical abilities.Able to work in accordance with service operation schedules.Familiarity with ITIL and/or other formal service management practices.Preferred RequirementsDemonstrates strong decision-making skills by identifying solutions that best support the team while improving efficiency and overall effectiveness.Effectively executes senior leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.Our ValuesConnected, Committed, Trustworthy, SafeOur Employee CommitmentsWork that makes a differenceA team you can count ofOpportunities to growRewards that help you thriveXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.Non-BargainingThe anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per yearThis position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 11/03/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.Accessibility StatementXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.