Hybrid IT Operations Manager: Lead, Optimize & Deliver

Xcel Energy; Minneapolis (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Pension

401(k) plan

Paid time off (PTO)

Holidays

Parental Leave

Tuition reimbursement

Transit programs

Job summary

Xcel Energy in Minneapolis, MN, is hiring an IT Operations Manager to lead the day-to-day IT services for their domain. This role oversees cross-organizational efforts, coaches teams through outages, and manages costs while ensuring service restoration and adherence to SLAs.

The position requires strong leadership, stakeholder management, and a deep understanding of ITIL practices, OSI model knowledge, and change deployment processes.

Qualifications

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Familiarity with ITIL and/or other formal service management practices.

Responsibilities

• Maintain and enforce support procedures.
• Oversee, measure and assess performance of services provided by the team.
• Forecast and manage expenses to budget.
• Lead and develop staff and contractors across multiple sites.

Skills

Leadership

Communication

Relationship management

Collaboration

Analytical abilities

System monitoring tools

Education

Bachelor's degree in Technology, Science, Business or related field

Tools

System monitoring tools

Job description

Xcel Energy in Minneapolis, MN, is hiring an IT Operations Manager to lead the day-to-day IT services for their domain. This role oversees cross-organizational efforts, coaches teams through outages, and manages costs while ensuring service restoration and adherence to SLAs.

The position requires strong leadership, stakeholder management, and a deep understanding of ITIL practices, OSI model knowledge, and change deployment processes.