IT Operations Manager, Education Network (Hybrid)

excel; Norwich (MA); Hybrid; USD 72,000 - 94,000; Full time

Job summary

Excel Academy Charter Schools in Massachusetts and Rhode Island is seeking a Manager of Information Technology to lead IT operations across the network, ensuring reliable, well-supported technology in schools and offices. The role blends hands-on oversight with strategic growth over time.

The position is hybrid, requires on-site work at least 2 days per week, travel between MA and RI schools, and possible extended on-site requirement during peak periods.

Qualifications

• 3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization.
• Experience supporting or managing systems and projects, with strong attention to detail and follow-through.
• Ability to coordinate with vendors or external partners to ensure timely and effective service delivery.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Own end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests.
• Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery.
• Monitor system performance (uptime, resolution time, ticket volume) and proactively address issues.
• Serve as a point of escalation for issues impacting school operations and coordinate timely resolution.
• Lead and support projects aligned to network priorities, building toward increased ownership over time.

Skills

Technology operations

Vendor coordination

Project management

Communication skills

Cross-team collaboration

Problem solving

Data privacy awareness

Tools

Device management platforms

Inventory management systems

Job description

Excel Academy Charter Schools in Massachusetts and Rhode Island is seeking a Manager of Information Technology to lead IT operations across the network, ensuring reliable, well-supported technology in schools and offices. The role blends hands-on oversight with strategic growth over time.

The position is hybrid, requires on-site work at least 2 days per week, travel between MA and RI schools, and possible extended on-site requirement during peak periods.