Hybrid Senior Analyst, Operations Technology

Eversource Energy; Boston (MA); Hybrid; USD 115,000 - 128,000; Full time

Job summary

Eversource Energy in Massachusetts seeks an experienced IT Project Manager to maintain and enhance the Operations Technology suite. You will balance user needs with IT requirements, drive requirements, manage changes, test solutions, and develop KPI and reporting content.

Role requires strong stakeholder engagement, testing oversight, and knowledge of Maximo and supply chain processes. Hybrid work, with on-site needs and travel to MA/NH/CT as required.

Qualifications

• Knowledge of systems development methodologies and project management.
• Knowledge of the applications development and support process.
• Excellent communication and presentation skills.
• Broad knowledge of technologies and technology issues, with experience in technology change management.

Responsibilities

• Develops and maintains relationships with Operations management and users to ensure systems are functioning as designed.
• Gains in-depth knowledge of business processes to drive improvements.
• Establishes a cross-functional group for testing, enhancements, and releases.
• Determines tools and training for the business support group (BSG).
• Builds collaboration mechanisms and SharePoint sites; partners among BSG for end-to-end testing.
• Coordinates with IT to set release dates and testing environments.
• Writes test scripts and assigns them to BSG; manages retesting.
• Escalates testing issues and ensures remediation evidence is documented.
• Partners with IT to develop end-user communication plans prior to production changes.
• Collects field feedback post-release to identify issues.

Skills

Systems development

Project management

Applications development

Communication skills

Tech change management

Education

Bachelor’s degree or equivalent

Master’s degree desirable

PM education/experience desirable

Tools

Maximo

Job description

Eversource Energy in Massachusetts seeks an experienced IT Project Manager to maintain and enhance the Operations Technology suite. You will balance user needs with IT requirements, drive requirements, manage changes, test solutions, and develop KPI and reporting content.

Role requires strong stakeholder engagement, testing oversight, and knowledge of Maximo and supply chain processes. Hybrid work, with on-site needs and travel to MA/NH/CT as required.