IT Manager — Healthcare IT & Clinic Operations

Lake Superior Community Health Center; Duluth (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Life Insurance

Paid Time Off

Family Leave

Disability insurance

Training & Development

Job summary

Lake Superior Community Health Center is seeking an IT Manager to oversee the implementation, monitoring, and maintenance of IT systems to support staff caring for patients. You will supervise desktop and network operations across four clinic locations and coordinate with vendors to ensure service continuity.

The role includes asset inventory, procurement, policy development, and project planning with management. Excellent problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree or minimum of three years relevant experience and/or training; or equivalent combination of education and experience.
• Knowledge of Electronic Health and Dental Records and UDS Reporting Database software; Spreadsheet software and Word Processing software; Familiarity with AD, 365, Group Policy creation and Azure.

Responsibilities

• Perform daily Help Desk functions and coordinate with network hosting vendor to identify and resolve issues locally.
• Provide technical support for internal clients and staff via phone, email, or live demonstrations.
• Assist network hosting vendor in troubleshooting downtime system issues with business applications.
• Install, configure, and support wired/wireless network routers, switches, and battery backups.
• Install, configure, and support Windows desktops, laptops and related hardware (tablets, scanners, copiers, hotspots, cell devices).
• Manage data closets, patching facilities, and drops for four clinic locations.
• Provide vendor support and facilitate issue resolution when onsite support is required.
• Maintain accurate inventory of IT assets with management; procure IT related products.

Skills

Active Directory

Office 365

Group Policy

Network troubleshooting

Windows hardware

Network administration

Education

Bachelor's degree

Tools

Azure

Microsoft 365

Phone systems

Job description

Lake Superior Community Health Center is seeking an IT Manager to oversee the implementation, monitoring, and maintenance of IT systems to support staff caring for patients. You will supervise desktop and network operations across four clinic locations and coordinate with vendors to ensure service continuity.

The role includes asset inventory, procurement, policy development, and project planning with management. Excellent problem-solving and communication skills are essential.