IT Data Systems Manager: Nonprofit Tech Leader

Neighborhood-House; Portland (OR); On-site; USD 71,000 - 76,000; Full time

Benefits offered by this job

PTO 26 days

12 holidays

Health insurance

Life insurance

FSA

EAP

Job summary

Neighborhood House, a Portland-based nonprofit, seeks an IT Data Systems Manager to lead the organization’s IT operations, align technology with mission, and safeguard data across departments. The role supervises the IT Field Support Specialist and ensures secure, reliable systems and scalable data practices.

Reporting to the Finance Director, you will design and optimize data workflows, manage IT projects, engage stakeholders, and foster staff training and policy development to support

Qualifications

• Strong supervisory skills
• Ability to work cross-departmentally, centralizing and standardizing IT planning, implementation and use
• Strong experience with Microsoft 365, including SharePoint and data/file management
• Working knowledge of relational databases, including basic query and report design
• Understanding of IT and data security principles and best practices
• Excellent troubleshooting and problem-solving skills
• Ability to communicate technical concepts to non-technical users and provide end-user training
• Strong organizational and documentation skills
• Experience managing SharePoint sites and document libraries

Responsibilities

• The IT Data Systems Manager directly supervises the IT Field Support Specialist, including performance management, goal setting, professional development, workload oversight, and service quality.
• The manager also oversees organization-wide IT policies, procedures, and equipment-use standards and provides technical guidance to internal committees and cross-functional teams responsible for technology planning and governance.
• Supervision of the Remote Desktop Support Specialist: conduct weekly check-ins, oversee recurring responsibilities and special projects, support ongoing training and professional development, support stakeholder communication and satisfaction efforts, oversee the annual performance review and goal setting process, oversee centralized equipment budgeting and inventory management, oversee management of ticketing system, assure business continuity by acting as a backup to the Remote Desktop Support Specialist
• Budgeting and Purchasing: Partner with department leaders to centralize IT budgeting, purchasing, deployment of hardware and software, inventory management
• Project Management and Stakeholder Engagement: Lead IT projects from requirements gathering and planning through implementation, stakeholder communication, and post-launch evaluation; ensure stakeholder engagement in new projects; perform annual, formal needs assessments with key stakeholders; lead the annual customer satisfaction survey with key stakeholders, communicate findings, and oversee the response plan
• Data Systems & Reporting Support: Manage the administration, quality, integrity, and continuous improvement of organizational data systems; identify opportunities to improve data workflows and accessibility; design and implement new data systems; improve existing systems; oversee file management systems, and policies and procedures
• Security & Compliance: Implement and support security best practices (MFA, conditional access, data protection); monitor for suspicious activity and respond to security incidents; support compliance with applicable regulations (e.g., HIPAA, if applicable); coordinate with external IT vendors and service providers; assist in evaluating and implementing new technologies; support IT data projects of varying scope and complexity
• Documentation & Training: Maintain clear documentation of systems, processes, and configurations (including organizational data flow model); provide training and guidance to staff on systems and best practices; contribute to development of internal IT policies and procedures
• SUPERVISORY RESPONSIBILITIES: The IT Data Systems Manager directly supervises the IT Field Support Specialist, including performance management, goal setting, professional development, workload oversight, and service quality. The manager also oversees organization-wide IT policies, procedures, and equipment-use standards and provides technical guidance to internal committees and cross-functional teams responsible for technology planning and governance

Skills

Supervisory experience

Cross-department collaboration

Microsoft 365

SharePoint

Relational databases

Data security

Troubleshooting

End-user training

Documentation skills

Power BI

Education

Associate or Bachelor’s degree in IT

Bachelor’s degree preferred

Tools

Power BI

SQL

SharePoint

Job description

Neighborhood House, a Portland-based nonprofit, seeks an IT Data Systems Manager to lead the organization’s IT operations, align technology with mission, and safeguard data across departments. The role supervises the IT Field Support Specialist and ensures secure, reliable systems and scalable data practices.

Reporting to the Finance Director, you will design and optimize data workflows, manage IT projects, engage stakeholders, and foster staff training and policy development to support