IT Operations Manager

Telhio Credit Union; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an IT Operations Manager to ensure technology reliability and drive business success. This role involves overseeing IT operations, managing KPIs, and enhancing data security. The ideal candidate will have a strong background in IT management, excellent leadership skills, and a commitment to fostering a collaborative environment. With competitive pay and comprehensive benefits, this position offers opportunities for personal growth and community impact. Join a team that values integrity and innovation while making a difference in the community.

Benefits

Medical Plan Options

Dental Insurance

Free Vision Insurance

Free Life Insurance

Free Disability Insurance

401(k) Matching

Generous Paid Holidays

Vacation Time

Personal Time Off

Volunteer Opportunities

Qualifications

• 5+ years experience as an IT Operations Manager or similar role.
• Strong knowledge of IT systems and industry best practices.
• ITIL 4 certification is required.

Responsibilities

• Ensure reliable IT systems and monitor for issues.
• Manage IT Operations, Data, and Networking teams.
• Conduct regular system audits and software performance reviews.

Skills

IT Operations Management

Team Management

Problem-Solving

Project Management

ITIL 4 Certification

Data Center Operations

Communication Skills

Technical Troubleshooting

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Bachelor's in Computer Engineering

Job description

Join to apply for the IT Operations Manager role at Telhio Credit Union

5 days ago Be among the first 25 applicants

Join to apply for the IT Operations Manager role at Telhio Credit Union

Get AI-powered advice on this job and more exclusive features.

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. Telhio’s mission is to be a trusted financial partner, committed to serving our community with integrity, care and commitment. Every interaction with our members is guided by these core values. We foster a culture of accountability, respect, and inclusivity—embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership.

In this role, you will ensure our technology is consistently reliable and always ready to drive daily business success. You will monitor IT systems for any issues, troubleshoot problems as needed, and proactively resolve failures. Additionally, you will create and manage KPI dashboards, review infrastructure logs, and oversee the installation and deployment of technology at new retail branches.

What you will own and deliver:

• Team Coordination including managing IT Operations, Data and Networking.
• Establish IT Operations KPIs, and benchmarks for executive reporting.
• Ensure the smooth delivery of IT services by monitoring system performance.
• Through the direction of Info Sec, work to identify and eliminate security vulnerabilities, that increase data security.
• Project Manage the IT portfolio of projects across the enterprise.
• Conduct regular system audits and software performance reviews.
• Design, develop, and implement IT policies and procedures.
• Engage with vendors, outsource partners, and contractors to secure necessary products or services.
• Assist in the Planning and management of the IT budget, ensuring cost-effective IT operations..
• Stay current with emerging technological trends relevant for IT Operations and develop recommendations to improve IT operation and infrastructure.
• Develop and train staff in new technologies and troubleshooting procedures.
• Assist with escalated IT issues or complex technical challenges.
• Other duties as assigned.
  
  
  

What you will need:

• A Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering is required.
• 5+ years experience as an IT Operations Manager or similar role is required.
• 5+ years experience automating IT capabilities.
• 10+ years’ experience in the IT field is required.
• Strong knowledge of IT systems, infrastructure, and industry best practices.
• Excellent leadership and team management and team building skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication and interpersonal skills.
• ITIL 4 certified – Required.
• One of Data Center Operations Specialist (DCOS), or Data Center Operations Manager (DCOM) Certifications.
  
  
  

What You Bring:

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a servant leader, you will prioritize the growth and well-being of your team, fostering a collaborative environment that drives results, continuous improvement and innovation

What you will earn:

• Competitive pay
• Benefits: several medical plan options, dental, free vision, free life insurance and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth and continued education
• Volunteer opportunities impacting the local community
  
  
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

Referrals increase your chances of interviewing at Telhio Credit Union by 2x

Sign in to set job alerts for “Information Technology Operations Manager” roles.

AML Product Manager: Suspicious Activity Monitoring

AML Product Manager: Sanctions/Geography

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.