IT Operations Leader – US, Multi‑Site & AI‑Driven

Kinective; Gilberts Corner (VA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health coverage

Flexible PTO

401(k) plan

Company holidays

Job summary

Kinective is seeking an IT Manager - US to lead day-to-day IT operations across four office locations. You’ll own service delivery standards, incident handling, and project coordination with support, systems engineering, security, and business leaders to scale operations.

With 7+ years in IT operations and hands-on leadership, you’ll drive onboarding/offboarding, hardware lifecycle, procurement, license management, and asset control, ensuring reliable, secure technology for our nationwide

Qualifications

• Bachelor's degree in information technology, computer science, business, or a related field, or equivalent practical experience.
• 7+ years of experience in IT operations, infrastructure, service delivery, or technical support leadership roles.
• 3+ years of experience leading or coordinating the day-to-day work of IT support and/or infrastructure teams in a multi-site environment.
• ITIL, service management, project management, or related certifications are a plus.
• Proficiency in IT procurement, hardware lifecycle management, software licensing, vendor management, and operational budgeting support.
• Required: hands‑on experience with AI tools and AI‑assisted workflows in an IT context, including the ability to identify and manage risks around safe AI usage.

Responsibilities

• Decide day-to-day operational routing, local service priorities, execution standards, and manager-level escalation handling across the U.S. support model.
• Manage day-to-day incident, problem, change, procurement, capacity, performance, and service execution for U.S. IT staff and partners.
• Drive ticketing discipline, service consistency, and follow-through across distributed support work covering four office locations, including headquarters.
• Own IT onboarding and offboarding processes for employees and contractors, including account readiness, equipment coordination, access timing, and recovery of company assets.
• Manage endpoint lifecycle activities including hardware standards, ordering, provisioning coordination, deployment, refresh, recovery, and disposal.
• Coordinate equipment ordering, shipping, and drop-ship logistics to support remote and onsite personnel in a timely and controlled manner.
• Manage IT procurement operations, including hardware and software purchasing workflows, vendor access coordination, and operational purchasing controls.
• Own software license management, license reconciliation, and renewal readiness to improve compliance, utilization, and cost control.
• Manage asset lifecycle practices across intake, assignment, inventory accuracy, recovery, and disposition.
• Manage systems engineering coordination, local service execution, and operational handoffs between support, infrastructure, security, and business site leaders.

Skills

IT operations leadership

Multi-site coordination

Vendor management

Team leadership

Budgeting

AI tooling in IT

Education

Bachelor's degree in information technology, computer science, or related field

Tools

ITIL Framework

Software licensing

Procurement systems

Job description

Kinective is seeking an IT Manager - US to lead day-to-day IT operations across four office locations. You’ll own service delivery standards, incident handling, and project coordination with support, systems engineering, security, and business leaders to scale operations.

With 7+ years in IT operations and hands-on leadership, you’ll drive onboarding/offboarding, hardware lifecycle, procurement, license management, and asset control, ensuring reliable, secure technology for our nationwide