IT Operations Leader — Security, AI & Service Delivery

Action-Target,-Inc; Provo (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Benefits

Telehealth

401k matching

Tuition Reimbursement

PTO and Paid Holidays

Employee discounts on firearms/gear

Job summary

Action Target, a leader in firearms training technology, seeks an IT Operations Supervisor to guide the IT environment in Provo, UT. You will lead a small team, oversee infrastructure, service desk, and AV systems, and ensure secure, reliable operations while managing budgets.

You will apply ITIL/ITSM practices, drive improvements, and collaborate with vendors to support CMMC and NIST 800-171 controls, delivering audit-ready documentation and cost-effective solutions.

Qualifications

• 3–5 years of IT leadership with people management.
• Experience with ITIL/ITSM processes (incident, request, problem, change, knowledge).
• Strong technical knowledge of Windows Server, Microsoft 365, Entra ID, networking, virtualization, backup/recovery, and endpoint management.
• Experience with security frameworks and audits; CMMC or NIST 800-171 preferred.
• Experience managing budgets, vendors, contracts, renewals, and SLAs.
• Good judgment evaluating technology based on cost, risk, and lifecycle.
• Strong communication with technical and non‑technical audiences.
• Bachelor’s degree or equivalent experience; IT certifications a plus.

Responsibilities

• Lead IT operations; manage system admins and service desk staff; set expectations and on‑call coverage.
• Oversee networks, servers, storage, identity, endpoints, patching, backups, monitoring, and lifecycles.
• Improve service reliability; set targets, manage incidents, perform root cause analysis, and enhance service desk.
• Support AV systems; ensure reliable conferences and events.
• Manage the IT operating budget; forecast spending and justify requests.
• Maintain security/compliance; oversee access controls, endpoint security, logging, remediation, and change management (CMMC/NIST).
• Manage vendors; contracts, renewals, SLAs, reviews, escalations.
• Apply AI to improve ticket triage, knowledge management, documentation, monitoring.

Skills

IT leadership

ITIL/ITSM

Windows Server

Microsoft 365

Entra ID

Networking

Virtualization

Backup/recovery

Endpoint management

Security frameworks

CMMC/NIST 800-171

Budgets & vendors

Communication

Bachelor's degree or equivalent

Education

Bachelor's degree in related field or equivalent experience

Tools

Windows Server

Microsoft 365

Entra ID

Job description

Action Target, a leader in firearms training technology, seeks an IT Operations Supervisor to guide the IT environment in Provo, UT. You will lead a small team, oversee infrastructure, service desk, and AV systems, and ensure secure, reliable operations while managing budgets.

You will apply ITIL/ITSM practices, drive improvements, and collaborate with vendors to support CMMC and NIST 800-171 controls, delivering audit-ready documentation and cost-effective solutions.