IT Operations Leader: Remote Cloud & Service Delivery

General Dynamics Information Technology, Inc.; United States; Remote; USD 123,000 - 167,000; Full time

Benefits offered by this job

Comprehensive benefits

401K matching

Flex work weeks

Paid time off

Job summary

GDIT is seeking an IT Operations Manager to oversee daily IT service delivery across the agency, ensuring reliable and secure technology operations. This role leads IT teams and vendors, drives operational excellence, and aligns infrastructure, applications, and end-user services with mission needs.

You will manage incidents, problems, changes, and requests, develop metrics, and promote continuous improvement while collaborating with cybersecurity and stakeholders to maintain high service

Qualifications

• 5+ years of progressive IT experience with operational leadership.
• Experience across multiple IT domains in government or regulated environments.
• Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support.
• Proven vendor and contractor management experience.
• Excellent communication skills, especially with non-technical audiences.
• Experience with ITSM platforms (e.g., ServiceNow).

Responsibilities

• Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
• Manage incident, problem, request, and change processes to maintain strong service performance.
• Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
• Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
• Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and met compliance requirements.
• Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
• Manage vendor relationships, performance, procurement support, and contract execution.
• Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
• Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

Skills

Communication

IT Operations

Service Management

Tools

ServiceNow

Job description

GDIT is seeking an IT Operations Manager to oversee daily IT service delivery across the agency, ensuring reliable and secure technology operations. This role leads IT teams and vendors, drives operational excellence, and aligns infrastructure, applications, and end-user services with mission needs.

You will manage incidents, problems, changes, and requests, develop metrics, and promote continuous improvement while collaborating with cybersecurity and stakeholders to maintain high service