IT Operations Lead - Onsite, Budget & Vendor Management

Threshold Enterprises; Scotts Valley (CA); On-site; USD 71,000 - 85,000; Full time

Job summary

Threshold Enterprises in Scotts Valley, CA is seeking an IT Leader to guide the IT team and provide strategic direction for infrastructure and systems. You will ensure end-user support for approved solutions and manage the IT budget and vendor relationships.

The role requires hands-on management of projects, oversight of vendors, and development of SOPs. On-site day shift with no remote work.

Qualifications

• BS degree in Business Administration, Computer Science or a closely related field preferred.
• Minimum of 3 years’ experience in management of complex projects and implementation of systems required.
• Minimum of 3 years managing projects and applications required.
• Minimum of 1 year as supervisor / group leader.

Responsibilities

• Provide day to day supervision of the Helpdesk Team, guidance, and task prioritization.
• Manage ticket queues, monitor SLAs and serve as the main escalation point for complex technical issues.
• Assist in reviewing IT purchases, installation, and maintenance of IT related solutions.
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
• Help develop and manage IT budget with support of others.
• Assist with outside vendors in the generation of RFPs, bids, contracts, agreements and other major vendor interactions regarding IT-related products and services with support of others as needed.
• Communicate regularly with the IT Director.
• Develop, maintain, and enforce written SOPs and IT best practice policies.
• Performs all subordinate performance appraisals and seeks to continually improve team performance.
• Interface for MSP, Archer Point, DataVail and others who support the Threshold IT business needs.
• Provide management and direction to the application team and contractors supporting applications in the Director absence.
• Perform all other tasks as assigned by Threshold management.
• Demonstrates ability to think/act strategically and influence key leaders and partners.
• Maintain a current understanding of technology trends, evaluates options against business requirements and develops technology roadmap that aligns with expected business outcomes.
• Researches and integrates emerging technologies, processes, and best practices. Management of Infrastructure and Operations program.
• Setup of environment that encourages innovation and new processes. Oversees development of innovative initiatives.
• Interfaces with external vendors such as BCS, Archer Point, DataVail, Cisco, Barracuda, Microsoft.
• Team player who collaborates with all internal and external stakeholders.
• Provide standards for IT Documentation and oversee the creation of documentation for IT process.

Skills

Leadership

Budget management

Vendor management

IT project management

SOP development

Communication skills

Networking

Database administration

Confidentiality

Education

B.A.

Job description

Threshold Enterprises in Scotts Valley, CA is seeking an IT Leader to guide the IT team and provide strategic direction for infrastructure and systems. You will ensure end-user support for approved solutions and manage the IT budget and vendor relationships.

The role requires hands-on management of projects, oversight of vendors, and development of SOPs. On-site day shift with no remote work.