IT Operations Lead: Network, Security & Help Desk

Premier Roofing Company; Colorado; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package (medical, dental

Vision insurance

Unlimited PTO

401(k) 50% match up to 5%

Premier-provided apparel

Corporate bonus

Job summary

Premier Roofing is seeking an IT Operations Manager to own and optimize the platforms that support 200–320 users across multiple sites. You will run IT operations, lead the help desk and onboarding, and manage vendor relationships while developing policies and an annual infrastructure plan.

The role requires 5+ years in IT systems administration, strong Google Workspace experience, MDM expertise, and the ability to travel for branch work. Competitive salary and full benefits are offered.

Qualifications

• 5+ years in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company.
• Experience across multiple sites with firewalls, switches and Wi‑Fi.
• Deep Google Workspace administration experience.
• Mobile device management at scale; MaaS360 a plus, but Intune/Jamf counts.
• Security fundamentals: endpoint protection, patching, MFA and SSO, backups and incident response.
• Experience leading or mentoring at least one person, and managing vendor relationships and escalations.
• Willingness to travel to branches on rare occasions and ability to document processes clearly.

Responsibilities

• Run IT operations day to day: set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.
• Lead IT support, including the help desk and onboarding: work the queue hands-on when needed, take escalations, cover after-hours on-call.
• Set up and run standard IT processes: incident, request and change handling, and the asset lifecycle from purchase and deployment through recovery.
• Manage our key IT vendors, including Granite, MetTel, RingCentral, our security provider and hardware vendors: the day-to-day relationship and renewal recommendations.
• Draft and maintain IT policies and a yearly infrastructure plan for approval, and report monthly on IT operations.
• Run the network at all 14 locations: firewalls, switches, Wi-Fi, Tailscale, and lead the IT side of branch openings, moves and closures.
• Administer Google Workspace: tenant settings, security policies, SSO, MFA, groups and privileged accounts; support Microsoft 365 and Entra ID as phased out.
• Own device management in MaaS360 for Windows and Mac laptops and 200+ iPads/Android devices; coordinate with MetTel on logistics.
• Own security operations: Huntress, vulnerability scanning, security awareness training, and incident response.
• Run our phone, web and cloud services: RingCentral, Cloudflare DNS, DKIM/SPF/DMARC, hosting, SSL, backups, AWS security and cost monitoring.
• Automate onboarding/offboarding from Rippling into Google Workspace, MaaS360 and RingCentral; quarterly access reviews.
• Keep runbooks, network documentation and disaster recovery plan current.

Skills

IT systems administration

Firewalls

Switches

Wi‑Fi

Google Workspace

Mobile Device Management (MDM)

MaaS360

Intune

Jamf

Security fundamentals

Team leadership

Travel readiness

Technical writing

Tools

RingCentral

Rippling

Kisi

Cloudflare

Azure

AWS

Microsoft 365

Entra ID

Job description

Premier Roofing is seeking an IT Operations Manager to own and optimize the platforms that support 200–320 users across multiple sites. You will run IT operations, lead the help desk and onboarding, and manage vendor relationships while developing policies and an annual infrastructure plan.

The role requires 5+ years in IT systems administration, strong Google Workspace experience, MDM expertise, and the ability to travel for branch work. Competitive salary and full benefits are offered.