IT Operations Manager

Premier Roofing Company

Colorado

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Full benefits package (medical, dental

Vision insurance

Unlimited PTO

401(k) 50% match up to 5%

Premier-provided apparel

Corporate bonus

Job summary

Premier Roofing is seeking an IT Operations Manager to own and optimize the platforms that support 200–320 users across multiple sites. You will run IT operations, lead the help desk and onboarding, and manage vendor relationships while developing policies and an annual infrastructure plan.

The role requires 5+ years in IT systems administration, strong Google Workspace experience, MDM expertise, and the ability to travel for branch work. Competitive salary and full benefits are offered.

Qualifications

5+ years in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company.
Experience across multiple sites with firewalls, switches and Wi‑Fi.
Deep Google Workspace administration experience.
Mobile device management at scale; MaaS360 a plus, but Intune/Jamf counts.
Security fundamentals: endpoint protection, patching, MFA and SSO, backups and incident response.
Experience leading or mentoring at least one person, and managing vendor relationships and escalations.
Willingness to travel to branches on rare occasions and ability to document processes clearly.

Responsibilities

Run IT operations day to day: set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.
Lead IT support, including the help desk and onboarding: work the queue hands-on when needed, take escalations, cover after-hours on-call.
Set up and run standard IT processes: incident, request and change handling, and the asset lifecycle from purchase and deployment through recovery.
Manage our key IT vendors, including Granite, MetTel, RingCentral, our security provider and hardware vendors: the day-to-day relationship and renewal recommendations.
Draft and maintain IT policies and a yearly infrastructure plan for approval, and report monthly on IT operations.
Run the network at all 14 locations: firewalls, switches, Wi-Fi, Tailscale, and lead the IT side of branch openings, moves and closures.
Administer Google Workspace: tenant settings, security policies, SSO, MFA, groups and privileged accounts; support Microsoft 365 and Entra ID as phased out.
Own device management in MaaS360 for Windows and Mac laptops and 200+ iPads/Android devices; coordinate with MetTel on logistics.
Own security operations: Huntress, vulnerability scanning, security awareness training, and incident response.
Run our phone, web and cloud services: RingCentral, Cloudflare DNS, DKIM/SPF/DMARC, hosting, SSL, backups, AWS security and cost monitoring.
Automate onboarding/offboarding from Rippling into Google Workspace, MaaS360 and RingCentral; quarterly access reviews.
Keep runbooks, network documentation and disaster recovery plan current.

Skills

IT systems administration

Firewalls

Switches

Wi‑Fi

Google Workspace

Mobile Device Management (MDM)

MaaS360

Intune

Jamf

Security fundamentals

Team leadership

Travel readiness

Technical writing

Tools

RingCentral

Rippling

Kisi

Cloudflare

Azure

AWS

Microsoft 365

Entra ID

Job description

IT Operations Manager

Application Deadline: 30 November 2026

Department: Business Intelligence

Employment Type: Full Time

Location: Support Center

Reporting To: Thomas Burgett

Compensation: $90,000 - $120,000 / year

Description

Premier Roofing has about 140 employees and a seasonal field workforce of sales contractors, so the number of people we support runs from about 200 to 320 through the year. You'll own the platforms they all depend on: the network at every location, identity and access, device management, phones, security and our cloud and web infrastructure.

Most of your time goes to systems work, escalations and projects. You'll also lead IT support, from the help desk to onboarding, and work in the queue yourself when it's busy. You'll report to the Head of Technology and work alongside an Applications Administrator, who runs our CRM and ERP, and an AI Automation Engineer.

This role fits an experienced generalist who likes owning problems end to end, writes things down, and is comfortable being the senior technical person in the room.

What You'll Do:

Run IT operations day to day: set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.
Lead IT support, including the help desk and onboarding: work the queue hands-on when needed, take escalations, cover after-hours on-call.
Set up and run standard IT processes: incident, request and change handling, and the asset lifecycle from purchase and deployment through recovery and disposal, including license counts and renewal dates.
Manage our key IT vendors, including Granite, MetTel, RingCentral, our security provider and hardware vendors: the day-to-day relationship, escalations, and renewal recommendations for the Department Head to approve.
Draft and maintain IT policies and a yearly infrastructure plan for the Head of IT/BI to approve, and report monthly on IT operations.
Run the network at all 14 locations, including firewalls, switches, Wi-Fi, Tailscale remote access and internet service through Granite, and lead the IT side of branch openings, moves and closures, from network and Kisi door access to on-site setup.
Administer Google Workspace, our primary platform: tenant settings, security policies, SSO, MFA, groups and privileged accounts. Support Microsoft 365 and Entra ID as we phase them out.
Own device management in MaaS360 for Windows and Mac laptops and a fleet of 200+ iPads and Android devices: policies, compliance, app deployment and the standard laptop build. Work with MetTel on device logistics as the field workforce ramps up and down each season.
Own security operations: Huntress, vulnerability scanning, security awareness training, and incident response, working with our security provider.
Run our phone, web and cloud services: RingCentral numbers and call flows, Cloudflare DNS and domains, email authentication (SPF, DKIM and DMARC), website hosting, SSL, backups and uptime, and AWS account security and cost monitoring.
Automate onboarding and offboarding from Rippling into Google Workspace, MaaS360 and RingCentral, and run quarterly access reviews.
Keep runbooks, network documentation and the disaster recovery plan current.

What You'll Bring:

5+ years in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company
Hands-on experience with firewalls, switches and Wi‑Fi across multiple sites
Deep Google Workspace administration experience
Mobile device management at scale; MaaS360 is a plus, but Intune, Jamf or similar counts
Security fundamentals: endpoint protection, patching, MFA and SSO, backups and incident response
Experience leading or mentoring at least one person, and managing vendor relationships and escalations
Comfortable running a help desk queue while carrying project work, covering after‑hours on‑call, and traveling to branches on rare occasions
Clear writing for documentation, and plain-language communication with non‑technical people

Experience with RingCentral, Rippling, Zendesk, Kisi, Cloudflare, Azure, or AWS
Working knowledge of Microsoft 365 and Entra ID
Scripting or automation in PowerShell, Python or Google Apps Script
Experience in construction, field services or another business with a seasonal workforce
Experience writing IT policies or an infrastructure roadmap

What You'll Get: