IT Operations Engineer – Incident & Automation

Compunnel, Inc. (old); Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

A telecom service provider based in Denver is seeking an IT Operations Engineer to provide hands-on operational support for digital platforms. The role focuses on resolving incidents, monitoring systems, and automating support tasks. The ideal candidate has 4–6 years of experience in application support, strong SQL skills, and familiarity with AWS. Responsibilities include troubleshooting issues, executing operational tasks, and collaborating with vendors to enhance operational efficiency.

Qualifications

• 4–6 years of experience in Application Support or Production Support.
• Strong SQL skills for data validation and troubleshooting.
• Experience troubleshooting telecom or digital service platforms.

Responsibilities

• Investigate and resolve L2/L3 production incidents.
• Monitor system health and respond to alerts.
• Perform root-cause analysis using logs and telemetry data.

Skills

Application Support

Production Support

SQL

Telecom platforms troubleshooting

AWS services

ServiceNow workflows

Log analysis

API troubleshooting

Scripting

Job description

A telecom service provider based in Denver is seeking an IT Operations Engineer to provide hands-on operational support for digital platforms. The role focuses on resolving incidents, monitoring systems, and automating support tasks. The ideal candidate has 4–6 years of experience in application support, strong SQL skills, and familiarity with AWS. Responsibilities include troubleshooting issues, executing operational tasks, and collaborating with vendors to enhance operational efficiency.