IT Operations Lead - Cross-Functional Support

University of North Texas - Denton; Denton (TX); Presencial; USD 66.000 - 81.000; Jornada completa

Descripción de la vacante

University of North Texas - Denton in Denton, TX seeks a Cross Functional IT Support Manager to lead IT support operations within Administrative IT Services. You will supervise staff, manage a Tier I helpdesk, and oversee incident documentation, change management, and knowledgebase upkeep.

The role requires a Bachelor's degree in a related field and five years of computing experience. Strong AD, Windows Server security, PowerShell, and Intune/ConfigMgr skills are preferred, and you will work

Formación

• Bachelor's degree in a related field and five years of computing work experience, or equivalent.
• Strong knowledge of computing networks and hardware; ability to supervise staff and manage incidents.

Responsabilidades

• Manage Tier I Helpdesk employees and oversee incident documentation.
• Ensure knowledgebase maintenance and accurate ticket routing in the helpdesk system.
• Coordinate infrastructure change management and mentor the team.

Conocimientos

Supervise staff

Helpdesk management

Windows servers security

Active Directory

PowerShell

Intune

Configuration Manager

Educación

Bachelor's degree in related field

Herramientas

ServiceNow

NextGen eForms

Cayuse

Descripción del empleo

University of North Texas - Denton in Denton, TX seeks a Cross Functional IT Support Manager to lead IT support operations within Administrative IT Services. You will supervise staff, manage a Tier I helpdesk, and oversee incident documentation, change management, and knowledgebase upkeep.

The role requires a Bachelor's degree in a related field and five years of computing experience. Strong AD, Windows Server security, PowerShell, and Intune/ConfigMgr skills are preferred, and you will work