Manager, NOC Operations

Sharp Decisions; Charlotte, Northern (NC, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sharp Decisions in Charlotte, NC, is seeking a senior Operations Lead to manage 24x7 production environments within a regulated financial services setting. A Bachelor’s degree and strong leadership, incident/change/problem management experience are required.

Onsite role with a Thursday–Saturday night schedule and a five-week training period during standard business hours. Collaboration across Operations, Technology, and Business teams is essential, with a focus on automation and continual

Qualifications

• Bachelor's degree or equivalent professional experience in IT.
• 5–10 years in a 24x7 production operations environment.
• 5+ years in leadership, managing technical operations teams.
• Experience administering Linux, UNIX, AIX, Windows, and enterprise infrastructure.
• Experience supporting high-availability production apps in financial services.
• Knowledge of networking technologies and carrier management.
• Strong incident, change, and problem management skills.
• Excellent written and verbal communication.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize multiple priorities in a fast-paced environment.

Responsibilities

• Maintain and improve 24x7 production operations.
• Lead technical operations teams to meet SLAs.
• Implement automation and AI-assisted improvements.
• Perform root cause analysis and preventive actions.
• Ensure documentation is audit-ready and up-to-date.
• Partner with Operations, Technology, and Business teams.
• Comply with regulatory, audit, and internal controls.
• Develop future leaders through coaching and mentoring.
• Foster accountability, innovation, and continuous learning.

Skills

Leadership

Incident management

Change management

Problem management

Communication

Prioritization under pressure

Analytical thinking

Documentation

Education

Bachelor’s degree in Computer Science/IT or related

Tools

Linux/UNIX/AIX

Windows Distributed Systems

Enterprise infrastructure

Job description

• Bachelor’s degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
• Minimum 5–10 years of experience in a 24×7 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.
• Experience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.
• Experience supporting high-availability production applications within financial services or similarly regulated industries.
• Knowledge of networking technologies and carrier management.
• Strong understanding of operational controls, incident management, change management, and problem management.
• Excellent written and verbal communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Preferred Qualifications

• Banking or financial services experience.
• Knowledge of ACH, RTP®, Fedwire, CHIPS, Image Exchange, and ISO 20022 payment standards.
• Experience with Unisys systems.
• Experience implementing operational automation initiatives.
• Familiarity with Lean, Six Sigma, ITIL, or continuous improvement methodologies.
• Experience using AI-enabled productivity and operational tools to improve efficiency and decision making.

Success in this role will be measured by the ability to:

• Consistently achieve or exceed operational Service Level Agreements (SLAs).
• Deliver exceptional operational quality with minimal processing errors.
• Maintain highly engaged, cross-trained, and high-performing teams.
• Improve operational efficiency through automation, AI adoption, and process optimization.
• Reduce recurring incidents through effective root cause analysis and preventive actions.
• Ensure documentation remains current, accurate, and audit-ready.
• Build strong partnerships across Operations, Technology, and Business teams.
• Maintain full compliance with regulatory, audit, and internal control requirements.
• Develop future leaders through coaching, mentoring, and succession planning.
• Foster a culture centered on accountability, innovation, continuous learning, and operational excellence.

Work Schedule

This position requires onsite attendance and supports a 24×7 operations environment.

Primary Schedule: Thursday – Saturday, 7:00 PM – 7:00 AM

A training period of approximately five weeks will occur during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). Additional schedule flexibility may be required to support operational needs, testing, or major production events.