Tech Ops & End-User Support Intern

DV Trading LLC; New York (NY); On-site; USD 55,000 - 69,000; Part time

Job summary

DV Trading LLC is seeking an IT Operations intern to support end-user helpdesk tasks and learn IT operations.

You will log requests, troubleshoot basic issues, assist with hardware, and contribute to the knowledge base while working with a collaborative team. Ideal for students graduating Summer 2028 seeking hands-on experience.

Qualifications

• Graduate by Summer 2028 or sooner.
• Interest in technology and IT systems.
• Basic understanding of operating systems (Windows, macOS, Linux) and hardware.
• Strong communication and a customer‑service mindset.
• Willingness to learn and collaborate with a team.

Responsibilities

• Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person.
• Assist with troubleshooting hardware, managing desk setups, and handling application issues.
• Resolve basic technical problems or elevate them to senior staff as needed.
• Help maintain records of IT support activities and contribute to our knowledge base.
• Assist in IT asset management, including inventory tracking.

Skills

IT support

Customer service

Communication

Teamwork

Education

Pursuing degree; expected Summer 2028

Tools

Windows

macOS

Linux

Hardware

Job description

About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Role Overview:

DV Trading is looking for a tech-savvy individual who is interested in learning about IT operations. In this role, you'll assist our team in delivering excellent support to end-users. This internship will provide opportunities to learn about IT operations, troubleshoot technical issues, and enhance communication and problem-solving skills.

Responsibilities:

• Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person
• Assist with troubleshooting hardware, managing desk setups, and handling application issues
• Resolve basic technical problems or escalate them to senior staff as needed
• Help maintain records of IT support activities and contribute to our knowledge base
• Assist in IT asset management, including inventory tracking
• Provide friendly and professional support to end-users
  
  

Requirements:

• Expected to graduate by Summer 2028
• A keen interest in technology and IT systems
• Basic understanding of operating systems (Windows, macOS, or Linux), hardware, and software
• Strong communication skills and a customer-service mindset
• Willingness to learn and collaborate with a team
  
  

Compensation Range: $40.00 per hour

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.