IT Operations Intern (Fall 2027)

hendrickson; Canton (OH); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Hendrickson is seeking an IT student intern to support endpoints, network infrastructure, VOIP, and printers across multiple sites. You will install and configure new computers, reimage old devices, and back up user data.

The role includes setting up email, printers, and specialty software, and aiding with equipment purchases and network infrastructure tasks. Ideal candidates are currently studying IT with a networking or infrastructure focus, have basic network knowledge, and demonstrate strong

Qualifications

• Current IT studies with a concentration in networking or infrastructure.
• Experience with Microsoft operating systems at desktop/server level is preferred.
• Basic understanding of network concepts.
• Knowledge of terminating and testing cables.
• Strong customer-service orientation and effective communication skills.

Responsibilities

• Install and setup new computers and thin clients.
• Reimage and backup/restore user data for disposals.
• Install profile-specific items including email and printers.
• Purchase IT equipment and supplies.
• Support phone systems.
• Configure switches and cabling.
• Assist core security tools such as antivirus and VPN.
• Manage objects within Active Directory.
• Provide general IT support and troubleshooting.

Skills

Windows OS

Networking basics

Customer service

Communication skills

Problem solving

Education

Current IT studies with networking/infrastructure focus

Tools

Active Directory

VPN

Printers/SCM devices

Job description

Position Purpose:

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions:

1. Installation and setup of new computers, thin clients and users
2. Proper disposal of old equipment - reimaging and user data backup/restorations
3. Installation of profile-specific items including email, network printers, specialty software, etc.
4. Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)
5. Phone system support
6. Configuration of network equipment including switches and cabling
7. Support of core security technologies including Anti-virus, DLP, patching, VPN
8. Management of objects within AD
9. General support and troubleshooting

Education and Training

• Current studies in the field of I.T. with a concentration in networking or infrastructure

Minimum Qualifications

• Current studies in the field of I.T. with a concentration in networking or infrastructure
• Experience with currently supported Microsoft operating systems at both the desktop and server level
• Basic understanding of network concepts
• Knowledge with terminating and testing cables
• Project-orientation
• Strong customer-service orientation
• Effective communication skills

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Exposure to suspended cabinets requiring training and use of company lifts.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

*This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.