IT Operations Intern (Spring 2027)

hendrickson; Canton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Hendrickson in Canton, OH is seeking a dedicated IT Support Intern to assist with end-user and infrastructure support across seven U.S. sites and two international locations. The role focuses on computer setup, software deployment, and basic network tasks while gaining exposure to AD, security, and VOIP systems.

The ideal candidate is currently studying IT with a networking or infrastructure focus, possesses strong communication skills, and demonstrates a customer-service mindset.

Qualifications

• Current studies in IT with a concentration in networking or infrastructure.
• Good understanding of core network concepts.
• Strong customer-service orientation and communication skills.
• Ability to learn and adapt in a multi-site environment.

Responsibilities

• Install and configure new computers, thin clients, and user profiles.
• Assist with disposal/reimaging of old equipment and data backup/restore.
• Install profile-specific items including email, printers, and specialty software.
• Procure IT equipment and supplies as needed.
• Support VOIP phone systems and network hardware.
• Configure network switches and cabling.

Education

Current IT studies (Networking or Infrastructure)

Tools

Active Directory

Microsoft Windows

Job description

Position Purpose:

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions:

1. Installation and setup of new computers, thin clients and users
2. Proper disposal of old equipment – reimaging and user data backup/restorations
3. Installation of profile-specific items including email, network printers, specialty software, etc.
4. Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)
5. Phone system support
6. Configuration of network equipment including switches and cabling
7. Support of core security technologies including Anti-virus, DLP, patching, VPN
8. Management of objects within AD
9. General support and troubleshooting

Education and Training

• Current studies in the field of I.T. with a concentration in networking or infrastructure

Minimum Qualifications

• Current studies in the field of I.T. with a concentration in networking or infrastructure
• Experience with currently supported Microsoft operating systems at both the desktop and server level
• Basic understanding of network concepts
• Knowledge with terminating and testing cables
• Project-orientation
• Strong customer-service orientation
• Effective communication skills

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Exposure to suspended cabinets requiring training and use of company lifts.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

*This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.