IT Operations Intern (Summer 2027)

hendrickson; Canton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Hendrickson in Ohio is seeking an IT Support Intern to assist with endpoints, network infrastructure, VOIP, printers, and software across 7 U.S. and 2 international sites. The role emphasizes user support, setup, and security tasks.

Ideal candidates are currently pursuing IT studies with a networking/infrastructure focus and possess basic networking concepts, Windows OS experience, and strong communication skills. This entry-level role suits a customer-focused tech learner.

Qualifications

• Currently pursuing IT studies with a concentration in networking or infrastructure.
• Experience with Microsoft operating systems at desktop and server levels.
• Basic understanding of network concepts.
• Knowledge of terminating and testing cables.
• Project-oriented with strong customer-service orientation and communication skills.

Responsibilities

• Installation and setup of new computers, thin clients and users.
• Disposal of old equipment—reimaging and data backup/restorations.
• Installation of profile-specific items including email, printers, and software.
• Purchase of IT equipment and supplies.
• Phone system support.
• Configuration of network equipment including switches and cabling.
• Support of security technologies including antivirus, DLP, patching, VPN.
• Management of objects within AD.
• General support and troubleshooting.

Skills

Customer service

Communication

Project orientation

Networking basics

Teamwork

Education

Current IT studies with networking/infrastructure focus

Job description

Position Purpose:

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions:

1. Installation and setup of new computers, thin clients and users
2. Proper disposal of old equipment – reimaging and user data backup/restorations
3. Installation of profile-specific items including email, network printers, specialty software, etc.
4. Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)
5. Phone system support
6. Configuration of network equipment including switches and cabling
7. Support of core security technologies including Anti-virus, DLP, patching, VPN
8. Management of objects within AD
9. General support and troubleshooting

Education and Training

• Current studies in the field of I.T. with a concentration in networking or infrastructure

Minimum Qualifications

• Current studies in the field of I.T. with a concentration in networking or infrastructure
• Experience with currently supported Microsoft operating systems at both the desktop and server level
• Basic understanding of network concepts
• Knowledge with terminating and testing cables
• Project-orientation
• Strong customer-service orientation
• Effective communication skills

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Exposure to suspended cabinets requiring training and use of company lifts.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

*This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.