IT Operations & Help Desk Specialist II

Rochester Housing Authority; City of Rochester (NY); On-site; USD 32,000 - 50,000; Full time

Job summary

The Rochester Housing Authority is seeking an IT Maintenance and Support Specialist II to join its technology team in Rochester, NY. The role focuses on troubleshooting operating systems, network and hardware issues, and supporting cloud-based apps, with daily Help Desk tasks and field assignments.

The position requires a High school diploma and two years of computer systems support experience, plus a NY Class D driver's license. On-call duties may be required for special projects.

Qualifications

• Requires HS diploma and two years of computer systems support experience.
• Possession of a Class D New York State Driver's License required.
• Non-traditional and on-call work hours may be required for special projects.

Responsibilities

• Evaluates, recommends, and resolves hardware, software, network, and connectivity issues.
• Installs, configures, and deploys hardware and software systems.
• Manages and maintains the technology ticketing system.
• Researches and recommends solutions for hardware and software.
• Writes and maintains procedures and work instructions department-wide.

Skills

Workstations

Servers

Operating systems

TCP/IP networking

User support

Imaging devices

Remote management

Time management

Security awareness

Education

High school diploma or equivalent

Tools

Technology ticketing system

Job description

The Rochester Housing Authority is seeking an IT Maintenance and Support Specialist II to join its technology team in Rochester, NY. The role focuses on troubleshooting operating systems, network and hardware issues, and supporting cloud-based apps, with daily Help Desk tasks and field assignments.

The position requires a High school diploma and two years of computer systems support experience, plus a NY Class D driver's license. On-call duties may be required for special projects.