IT Operations Excellence Lead

Flint Hills Resources; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Georgia-Pacific is seeking an Operations Excellence Lead to drive cross-functional initiatives across IT Infrastructure & Site Reliability, guiding strategy through build, run, and governance in Atlanta. This role centers on transforming processes and tooling, strengthening service ownership, and delivering measurable improvements in reliability, cost efficiency, and simplicity.

The individual contributor leadership role collaborates with site leaders and IT capability groups, shaping end-to-end

Qualifications

• Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement.
• Experience working with manufacturing processes and operational technology environments.
• Experience assessing support processes, identifying improvement opportunities, and using data to drive outcomes.
• Experience influencing, coordinating, or leading cross-functional work across teams without direct authority.
• Experience facilitating discussions and presenting to leaders with wide stakeholder groups.
• Must have legal authorization to work permanently in the United States for any employer without visa sponsorship.

Responsibilities

• Lead cross-functional operations excellence initiatives to improve reliability and reduce complexity across Infrastructure & Site Reliability.
• Shape and advance service ownership and operating model practices, including governance and handoffs.
• Partner with site leaders and IT capability groups to translate costs and pain points into practical improvements.
• Map end-to-end value streams, identify bottlenecks, and drive standard work and continuous improvement.
• Improve support processes, tooling, and systems of work including ServiceNow and observability practices.
• Establish KPIs and reporting to measure transformation impact and adjust using data-driven methods.
• Facilitate working sessions and leadership reviews to build alignment across teams.

Skills

IT operations

infrastructure

site reliability

service management

process transformation

continuous improvement

cross-functional leadership

stakeholder alignment

facilitation

US work authorization

Job description

Georgia-Pacific is seeking an Operations Excellence Lead to drive cross-functional initiatives across IT Infrastructure & Site Reliability, guiding strategy through build, run, and governance in Atlanta. This role centers on transforming processes and tooling, strengthening service ownership, and delivering measurable improvements in reliability, cost efficiency, and simplicity.

The individual contributor leadership role collaborates with site leaders and IT capability groups, shaping end-to-end