Operations Excellence Lead

Flint Hills Resources; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Georgia-Pacific is seeking an Operations Excellence Lead to drive cross-functional initiatives across IT Infrastructure & Site Reliability, guiding strategy through build, run, and governance in Atlanta. This role centers on transforming processes and tooling, strengthening service ownership, and delivering measurable improvements in reliability, cost efficiency, and simplicity.

The individual contributor leadership role collaborates with site leaders and IT capability groups, shaping end-to-end

Qualifications

• Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement.
• Experience working with manufacturing processes and operational technology environments.
• Experience assessing support processes, identifying improvement opportunities, and using data to drive outcomes.
• Experience influencing, coordinating, or leading cross-functional work across teams without direct authority.
• Experience facilitating discussions and presenting to leaders with wide stakeholder groups.
• Must have legal authorization to work permanently in the United States for any employer without visa sponsorship.

Responsibilities

• Lead cross-functional operations excellence initiatives to improve reliability and reduce complexity across Infrastructure & Site Reliability.
• Shape and advance service ownership and operating model practices, including governance and handoffs.
• Partner with site leaders and IT capability groups to translate costs and pain points into practical improvements.
• Map end-to-end value streams, identify bottlenecks, and drive standard work and continuous improvement.
• Improve support processes, tooling, and systems of work including ServiceNow and observability practices.
• Establish KPIs and reporting to measure transformation impact and adjust using data-driven methods.
• Facilitate working sessions and leadership reviews to build alignment across teams.

Skills

IT operations

infrastructure

site reliability

service management

process transformation

continuous improvement

cross-functional leadership

stakeholder alignment

facilitation

US work authorization

Job description

Georgia-Pacific is seeking an Operations Excellence Lead to help improve how large, multi-team initiatives move across the IT Infrastructure & Site Reliability value stream, from strategy through build, run, and governance. In this individual contributor leadership role, you will drive process and tooling transformation, strengthen service ownership practices, and help make our services more reliable, cost effective, and less complex.

This role is based in Atlanta, GA and hybrid which typically is 3 days in office per week

Our Team

The GP IT Infrastructure & Site Reliability organization is a large, diverse group of IT capabilities focused on improving IT operations and reliability at scale, from manufacturing sites to the cloud. This role reports directly to the Vice President, IT Infrastructure & Site Reliability so it can remain neutral to any single delivery team and serve the broader capability.

What You Will Do

• Lead cross-functional operations excellence initiatives that improve reliability, reduce complexity, and create measurable business value across Infrastructure & Site Reliability
• S hape and advance service ownership and operating model practices, including governance, roles and responsibilities, RACIs, and build-to-run handoffs
• Partner with site leaders, customers, and IT capability groups to understand cost, reliability, and process pain points and translate them into practical improvements
• Map end-to-end value streams, identify bottlenecks and recurring operational friction, and guide teams toward standard work, continuous improvement, and stronger flow
• Improve and simplify support processes, tooling, and systems of work, including ServiceNow, observability, reliability, and service portfolio practices
• Establish KPIs and reporting mechanisms to evaluate transformation impact, monitor progress, and adjust using data-driven methods such as Plan-Do-Check-Adjust
• Facilitate working sessions, leadership reviews, and communities of practice that build alignment, shared ownership, and consistent adoption across teams.

Who You Are (Basic Qualifications)

• Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement
• Experience working with manufacturing processes and operational technology environments
• Experience assessing support processes, identifying improvement opportunities, and using tools or data to drive measurable operational outcomes
• Experience influencing, coordinating, or leading cross-functional work across teams without direct authority
• Experience facilitating discussions, presenting information to leaders, and building alignment across diverse stakeholders
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Experience leading operating model, service ownership, or build-to-run transformation efforts
• Experience in IT service management and operating models, including ITIL, service ownership, ServiceNow, observability, monitoring, or cloud operations
• Lean, Agile, DevOps, Kanban, flow metrics, Theory of Constraints, or Lean Six Sigma experience or certification
• Experience applying automation or AI to improve operational excellence, reliability, standardization, or service outcomes
• Experience partnering with architecture, operations, cyber security, service portfolio, or manufacturing site teams to align standards and roadmaps

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Georgia-Pacific is among the world's leading manufacturers of tissue, paper-based packaging, cellulose, building products, and related chemicals. As a Koch company, we create long-term value by operating responsibly, efficiently, and with an unwavering focus on innovation. Headquartered in Atlanta, Georgia, we employ approximately 35,000 people. Learn more at www.gp.com.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. To learn more about Principle-Based Management, visit principlebasedmanagement.com.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: E-Verify.