IT Operations Engineer II - Enterprise IT & Automation

World Fuel Group; Webster (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

World Fuel is seeking an IT Operations Engineer II to maintain stable, high‑performing enterprise technology across a hybrid environment. You will troubleshoot infrastructure issues, support Windows and macOS endpoints, and collaborate with cross‑functional teams to deliver reliable services to employees worldwide.

The role emphasizes incident management, SLA adherence, and continuous improvement. Strong ITIL fundamentals, automation interest, and customer‑focused communication are valued in a

Qualifications

• 5+ years in IT Operations, Systems Administration, Technical Support, or related tech role.
• Experience in enterprise IT environments.
• Experience with ITSM ticketing platforms such as Jira Service Management or ServiceNow.
• Proficiency supporting Windows 10/11 and macOS in an enterprise network; familiarity with Intune, Autopilot, Jamf Pro and identity systems.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Experience with monitoring, log analysis, and incident resolution.
• Understanding of ITIL practices (Incident/Change/Problem management).
• Strong analytical, problem-solving, and customer-focused communication.

Responsibilities

• Provide Tier-2 technical support across hybrid environments (Windows, macOS, iOS, Android).
• Troubleshoot and resolve infrastructure issues and document steps and outcomes.
• Manage incidents through ITSM processes and support VIP/executive users.
• Support desktop, on-site, and hybrid meeting room/AV environments (Zoom, Teams).
• Monitor systems and perform maintenance, patching, upgrades for performance and reliability.
• Escalate complex issues with thorough documentation to senior engineers.
• Contribute to runbooks, SOPs, and knowledge management; drive automation where possible.

Skills

IT Ops

Systems Admin

Technical Support

Windows/macOS

Networking

ITIL

Customer-facing

Tools

Jira Service Management

ServiceNow

Job description

World Fuel is seeking an IT Operations Engineer II to maintain stable, high‑performing enterprise technology across a hybrid environment. You will troubleshoot infrastructure issues, support Windows and macOS endpoints, and collaborate with cross‑functional teams to deliver reliable services to employees worldwide.

The role emphasizes incident management, SLA adherence, and continuous improvement. Strong ITIL fundamentals, automation interest, and customer‑focused communication are valued in a