IT Operations Engineer II: Hybrid Enterprise IT

World Fuel Services; Webster (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

World Fuel is seeking an experienced IT Operations Engineer II to maintain the stability, performance, and availability of our enterprise technology environment in Webster, TX. You will troubleshoot issues, support cross-functional teams, and ensure secure, reliable services for employees worldwide.

The role emphasizes problem-solving across Windows, macOS, mobile platforms, and cloud/endpoint technologies, with strong ITIL guidance and a focus on continuous improvement.

Qualifications

• 5+ years of experience in IT Operations, Systems Administration, or related discipline.
• Experience using IT service management and ticketing platforms such as Jira Service Management, ServiceNow, or similar tools.
• Proficient with Microsoft Windows 10/11 and Apple macOS in an enterprise network.
• Working knowledge of modern endpoint platforms (Intune, Autopilot, Jamf Pro) and identity systems (Microsoft 365, Entra ID / Active Directory, cloud platforms, networking).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and infrastructure monitoring.

Responsibilities

• Provide Tier-2 technical support across hybrid enterprise environments (Windows 11, macOS, iOS, Android).
• Investigate, troubleshoot, and resolve routine to moderately complex infrastructure, systems, and operational issues.
• Manage support requests and incidents through established ticketing and IT service management processes.
• Deliver VIP/Executive desktop support, on-site assistance, and hybrid meeting room/AV support (Zoom, Microsoft Teams).
• Restore service disruptions within defined service level objectives (SLOs) and service level agreements (SLAs).
• Ensure accurate documentation of incidents, resolutions, and follow-up actions.
• Leverage enterprise AI tools to accelerate troubleshooting and diagnostic workflows.

Skills

IT Operations

Technical Support

Customer-focused mindset

Problem-solving

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

Jira Service Management

ServiceNow

Microsoft Intune

Windows Autopilot

Jamf Pro

Microsoft 365

Job description

World Fuel is seeking an experienced IT Operations Engineer II to maintain the stability, performance, and availability of our enterprise technology environment in Webster, TX. You will troubleshoot issues, support cross-functional teams, and ensure secure, reliable services for employees worldwide.

The role emphasizes problem-solving across Windows, macOS, mobile platforms, and cloud/endpoint technologies, with strong ITIL guidance and a focus on continuous improvement.