IT Operations Engineer II: Enterprise Systems & Infrastructure

wfscorp

Webster (TX)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

World Fuel in Webster, TX is seeking an IT Operations Engineer II to maintain stability, performance, and availability of our enterprise technology environment. You will troubleshoot infrastructure issues, support operational excellence, and collaborate with cross-functional teams worldwide.

The role requires 5+ years in IT Operations or related fields, with hands-on experience in Windows/macOS, ITSM tools, and networking.

Qualifications

5+ years of experience in IT Operations or related technology disciplines.
Experience in enterprise IT environments and incident management.
Experience using IT service management and ticketing platforms (e.g., Jira Service Management, ServiceNow).
Proficiency supporting Windows and macOS in an enterprise network; knowledge of endpoint platforms and identity systems.
Strong networking knowledge and infrastructure monitoring/troubleshooting experience.
Familiarity with ITIL incident, change, and problem management.

Responsibilities

Provide Tier-2 technical support across hybrid enterprise environments (Windows 11, macOS, iOS, Android).
Investigate and resolve routine to moderately complex infrastructure issues and ensure SLAs are met.
Document incidents, resolutions, and follow-up actions; manage requests through ITSM processes.
Deliver VIP/Executive desktop support, on-site assistance, and hybrid meeting room/AV support.
Monitor systems and perform health checks, patching, upgrades, and operational tasks.
Collaborate with cross-functional teams to support business needs and drive continuous improvement.