IT Operations Manager

Versana; New York (NY); On-site; USD 160,000 - 190,000; Full time

Job summary

Versana is seeking an experienced IT Operations & End User Computing Manager to lead all corporate IT operations, end-user computing, and manage service provider engagement. This role is responsible for ensuring the reliability, security, and efficiency of the company's IT systems, hardware assets, and user support functions.

You will manage Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, OneDrive, and Defender, while driving governance and adoption

Qualifications

• Bachelor’s degree in IT or related field or equivalent practical experience.
• 5+ years in Corporate IT, IT Operations, or End User Computing.
• 3+ years managing vendors or IT operations teams.
• Hands-on administration of Microsoft 365 and Entra ID.
• Knowledge of Defender, Conditional Access, EDR, networking, and endpoint security.
• Experience with Intune and mobile device management.
• Strong identity and access management principles.
• Experience supporting onboarding, offboarding, and access governance.
• Experience supporting hybrid/remote work environments.
• Hands-on experience with macOS and Windows.

Responsibilities

• Own day-to-day IT operations and end-user technology services across the organization.
• Develop and maintain IT policies, standards, and procedures.
• Ensure high-quality IT support delivery for employees across locations.
• Drive continuous improvement to enhance the employee IT experience.
• Ensure business continuity and operational readiness of corporate IT services.
• Oversee asset lifecycle management for laptops, devices, printers, and networking gear.
• Oversee corporate networking, VPN connectivity, and office tech environments.
• Coordinate hardware refreshes, software updates, and asset lifecycle activities.

Skills

IT operations management

Vendor management

End user computing

Security & compliance

Hybrid/remote support

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Teams

Intune

Microsoft Defender

Job description

About Us:

Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information.

About Us:

Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information.

About You:

Versana is seeking an experienced IT Operations & End User Computing Manager to lead and oversee all corporate IT operations, end-user computing, and manage service provider engagement. This role is responsible for ensuring the reliability, security, and efficiency of the company's IT systems, hardware assets, and user support functions.

Key Responsibilities

IT Operations & End User Computing, Assets & Infrastructure

• Own day-to-day IT operations and end-user technology services across the organization.
• Develop and maintain IT operational policies, standards, and procedures.
• Ensure high-quality IT support delivery for employees across all locations.
• Drive continuous improvement initiatives to enhance the employee IT experience.
• Ensure business continuity and operational readiness of corporate IT services.
• Oversee lifecycle management, support, and security of corporate technology assets, including laptops, mobile devices, conference room equipment, printers, networking equipment, wireless infrastructure, VPN, remote access solutions, and endpoint management platforms.
• Oversee corporate networking, VPN connectivity, and office technology environments.
• Coordinate hardware refreshes, software updates, patching, and asset lifecycle management activities.

Microsoft 365 & IAM

• Manage and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, OneDrive, and Microsoft Defender.
• Oversee licensing management, user administration, platform governance, and productivity tooling.
• Drive adoption and effective use of collaboration and productivity technologies while maintaining governance standards.
• Manage employee onboarding, offboarding, and access provisioning processes.
• Administer Microsoft 365 user accounts, groups, licenses, and access controls.
• Conduct periodic access reviews and ensure timely removal of access for departing employees.
• Partner with HR and Information Security teams to maintain role-based access controls and identity governance processes.

Security & Compliance

• Partner closely with Information Security to strengthen the corporate IT security posture.
• Implement and maintain endpoint security controls, device compliance policies (CIS benchmarks preferred), and vulnerability remediation processes.
• Support incident response, investigations, audits, and compliance initiatives.
• Ensure security standards are consistently applied across corporate technology assets and environments.

Vendor & Managed Service Provider Management

• Serve as the primary point of contact for IT managed service providers and technology partners.
• Manage service delivery, ticket queues, escalations, and operational performance.
• Conduct regular vendor reviews and drive continuous improvement in service quality and performance.

Must Haves

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in Corporate IT, IT Operations, or End User Computing environments.
• 3+ years of experience managing vendors, managed service providers, or IT operations teams.
• Hands-on experience administering Microsoft 365 and Entra ID environments.
• Knowledge of Microsoft Defender, Conditional Access, EDR solutions, networking technologies, and modern endpoint security practices.
• Experience with endpoint management and mobile device management platforms, preferably Microsoft Intune.
• Strong understanding of identity and access management principles.
• Experience supporting employee onboarding, offboarding, and access governance processes.
• Strong knowledge of endpoint security, patch management, hardware lifecycle management, and vulnerability remediation.
• Experience supporting hybrid and remote work environments.
• Hands on experience supporting macOS and Windows.

$160,000 - $190,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.